Wounded Trooper, State Police Praise our Tactical EMS Team

President and CEO Eric Dickson, MD, left, is joined by State Police Col. Richard McKeon and Major Richard Prior.  (MassLive photo)

President and CEO Eric Dickson, MD, left, is joined by State Police Col. Richard McKeon and Major Richard Prior.  (MassLive photo)

Our UMass Memorial tactical EMS team, comprised of 13 specially trained paramedics and emergency physicians, accompany the State Police Special Tactical Operations (STOP) team on high-risk missions throughout the state. During a press conference on Monday, the team’s services were praised for their response to a recent mission in Oxford when Trooper A.J. Kardoos was shot while trying to apprehend a suspect. The wounded trooper was treated on the scene before being transported to our University Campus. “We are extremely proud of the role our EMS team fulfills for the men and women of the Mass. State Police STOP team,” said President and CEO Eric Dickson, MD. Learn more.

Everyone, Everyday Is in on the Celebration!

UMass Memorial Realty’s Jingqi Wang speaks with Ted Kolota and Henry Shirshac of Marketing and Communications about our Everyone, Everyday program.

UMass Memorial Realty’s Jingqi Wang speaks with Ted Kolota and Henry Shirshac of Marketing and Communications about our Everyone, Everyday program.

At our June Innovation Celebration on the Hahnemann Campus, a number of teams and process improvement initiatives were recognized. Participants learned that “Everyone Is a Caregiver” no matter their role at our Medical Center. The Caregiver Credo and video were highlighted, both of which can be found on the Everyone, Everyday website. Visit the site to learn more about our inspirational caregivers who contribute their great ideas, enthusiasm and compassion to the care of our patients and their families. At each monthly Innovation Celebration, everyone is invited to share initiatives, ideas and projects. Learn more about the next one, Wednesday, July 13, noon to 1 pm Memorial Campus Amphitheater.

Listen to 105.7 WROR Interview with ‘Hometown Hero’ Jane Palermo

Saving lives is a part of any nurse’s job – but it’s rarely done at an altitude of 35,000 feet. Jane Palermo, RN, was on a flight back from her vacation when she noticed another passenger a few rows ahead begin to go into cardiac arrest. With the help of an EMT, they were able to save the man’s life, making headlines and earning Palermo the title of “hometown hero” from the interviewer at WROR.

Your Privacy Matters when It Comes to Our Wellness Program

myHealth MattersOne question we sometimes get from employees is: “What happens to the health information I share with myHealth Matters? Who can see it?” This answer is: Your private health information stays private, and nobody at UMass Memorial Health Care ever sees it. myHealth Matters is administered by Limeade, a third-party partner that specializes in wellness programs and is required by law to keep your information confidential. UMass Memorial only sees anonymous, bulk statistics that allows us to offer valuable tailored programs like NutriSavings, Livongo for Diabetes, mindfulness programs, tobacco cessation, and more.

Are You Following Simply Well? Learn How to Join Our Community Blog! 

Simply-Well-banner-Summer-2016 NVSince Simply Well launched nearly two years ago, we have nearly 9,000 followers. Are you one of them? Follow the blog to get posts delivered to your inbox weekly. How Can Five Seconds Change Your Life? What Milk is Right for You? Follow Simply Well today and find out. On mobile devices, be sure to click Visit Full Site. You’ll find engaging topics that will help keep you healthy and well. Topics range from parenting to wellness to midlife and everything in between. You can find advice and a place to share your opinions, tips and successes. Simply Well is a community wellness blog produced by the Marketing and Communications Department.

Generosity Goes a Long Way when You Donate Blood

blood dropAccident victims, cancer patients and surgical patients depend on blood to get better. When you give blood, you give the gift of life. When you give blood at our Medical Center, you can be sure that it will be used by our own patients. That means your friends, neighbors and children’s friends. Because donated blood can be stored for only a limited period, and the need for blood is constant, donations are needed on a regular basis. Help us prevent a blood shortage and become a regular donor today! Visit our Blood Donor Center. Walk-ins welcome. Appointments: 508-421-1950.


Why Three Employees Who Aren’t Alike, Have so Much In Common

Caregivers, pictured from left, are Neal Tyrrell, Zella Haesche and Ricky Knorring.

Caregivers, pictured from left, are Neal Tyrrell, Zella Haesche and Ricky Knorring.

The answer of course is their incredible connection to our patients and their family members as caregivers! Get to know three new caregivers who truly epitomize how every employee is a caregiver, no matter what their role or title. Their stories are featured on Everyone, Everyday website and video.

  • Neal Tyrrell, MD, pediatrician, Medical Center: “Parents just want to feel heard,” he said. “When I go home at night, I want them to know: ‘I am thinking about your child. I will take care of your child with the same vigor that I would care for my own family members.’”
  • Zella Haesche, scheduling coordinator, Marlborough Hospital, said about her job: “It takes medical knowledge, the ability to get along with doctors and staff, knowledge of our scheduling system, and knowing where to go for resources if there’s a problem.”
  • Ricky Knorring, supervisor, valet parking, Medical Center: “Patient relations is number-one. You meet a lot of patients who are having ups and downs. We’re super friendly to everyone and treat everyone with respect.”

Pediatric Asthma Program Earns Prestigious Gage Award

UMass Memorial Health Care was recently awarded the 2016 Gage Award for Population Health from America’s Essential Hospital for its outstanding work in bringing asthma care to local, high-risk children. The program, which is a collaboration between our pediatric pulmonology team, parents and school nurses, connects families with community health workers to create healthy environments for high-risk asthmatics and educate families on asthma care, in an effort to reduce school absenteeism, emergency department visits and hospitalizations. Watch video, below, and read GoLocalWorcester story.

Dr. Lasser Shares Insight on Team Approach to Health Care

Dr. Lasser

Dr. Lasser

In a recent Worcester Business Journal article, Daniel Lasser, MD, chair, Department of Family Medicine and Community Health and senior vice president for primary care, discussed the roles of patient-centered homes in the primary care setting. Eight of UMass Memorial Health Care’s largest primary care offices are designated as patient-centered medical homes. This means they use a team-based approach, are available after hours, coordinate care with emergency rooms and do pre-visit planning. This is also an added benefit in the education of future primary care providers who attend UMass Medical School. Read story.

Tomorrow, Provide Input into Redesign of Team Stations

refresh-project-6-16Over the next five years, the Medical Center’s Refresh Project will focus on improving the environment of care for our patients and caregivers by renovating and refreshing our inpatient care areas and pathways. Tomorrow, Tuesday, June 28, 9 am to noon, in the Faculty Conference Room, University Campus, join a team providing input into the design of the new team stations (inpatient unit nurse stations) to the architects. They’ll walk through a life-size mock up of the space made of cardboard, tape, tables and chairs. The input session is open to all.