Medical Interpreters in the Limelight at Health Care Conference

Our caregivers recently took the spotlight at recent Paving the Way to Health Care conference, sponsored by the Medical School and MassHealth. Congratulations to Estela McDonough, coordinator of education and training, Interpreter Services Department,  who received the Tony Windsor Award. The award recognizes her advocacy on behalf of medical interpreters and work to improve language access by training and educating interpreters, clinicians and support staff to aid interpreters in patient care. Pictured: Connie Camelo, director, interpreter services, left, and Lisa Morris, Cross Cultural Health, right, join in congratulating Estela McDonough, center, as she receives the Tony Windsor Award.


Angie Quiles, MEd (pictured left), and Luis Sifontes, medical interpreter, also presented “The Language of Silence: When Communication Becomes the Interpreter’s Challenge,” a case study about a patient with no formal language and how techniques helped facilitate effective communication between the patient and the care team.

Join Our Caregiver and Family Member Bike Ride; Sign Up Today!

Cyclists lined up at a previous UMass Memorial Health Care Caregiver and Family Member Bike Ride.

Join your fellow caregivers and President and CEO Eric Dickson, MD, for a bike ride around Clinton Saturday, June 24 (rain or shine). At 10 am, cyclists will pedal along one of three course options of 5-, 9-, 19- or 31-mile-long routes in the UMass Memorial Health Care Caregiver and Family Member Bike Ride. The routes – to Sterling, Princeton and Wachusett Mountain – begin and end at UMass Memorial – Clinton Hospital parking lot. The ride is limited to 100 participants who complete the online registration and waiver form; deadline to register is Thursday, June 22. Registered riders receive a UMass Memorial cycling jersey or shorts. Participants, remember your bikes must be in good working order and don’t forget to wear your helmets!

Health Watch: Learn about Oral Chemotherapy Counseling

A growing number of cancer patients can now take chemotherapy drugs in pill or liquid form instead of traditional intravenous infusion. However, many patients have questions about managing the schedule, timing the treatments with meals and even knowing how to dispose of the medication. In this Health Watch, Oncology Clinical Pharmacist Arin Whitman, PharmD, discuss the importance and the value of our free oral chemotherapy counseling services. Learn more.

Physician Focus: Dr. Macnow Discusses Dangers of Concussions

Dr. Macnow interviewed during the Massachusetts Medical Society’s Physician Focus.

Theodore Macnow, MD, pediatric emergency physician at our Children’s Medical Center, recently appeared on the Massachusetts Medical Society’s Physician Focus with host Bruce Karlin, MD, to  discuss the dangers of concussions and offer suggestions for safe healing. Watch the video to hear Dr. Macnow explains what happens to the brain when it suffers a concussion and why taking a break from work, school and sports while recovering from this type of injury is so critical. Watch video.

Register Today for Free Online Professional Development Opportunities

Looking for professional development opportunities? Take advantage of free online training courses offered through, sponsored by human resources. Visit to review all available online courses for beginner to advanced learners ranging from Microsoft Office programs to management, software development, design, web, marketing and communications. To sign up and/or for any questions, email Erjona Mehillaj or call 508-334-4462. The deadline to register is Friday, June 16. Once registered, access to the online training is unlimited for a three-month period. Depending on demand, there may be a wait list for the next registration opportunity in the fall. If interested, talk to your manager about fitting this training into your work schedule.

Joint Commission: Life Safety and Environment of Care Questions

During our upcoming survey, you may be asked a life safety (i.e., fire protection) or environment of care question. You should be familiar with the fire plan, emergency contact numbers, location of fire extinguishers and pull stations, and egress routes from your work area. If you don’t have all the answers, relax, take a breath, and show the surveyor how and where to get the information. The Joint Commission values your safe care work. Learn more on the SafeCare page on OurNet.

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