Epic Launch Going Well; Words of Praise from Our President!

This past weekend marked a major milestone for our health care system. After more than two years of work, time and effort, we officially launched Epic, our new electronic health record system! The Epic implementation is going as well as can be expected, with relatively minor issues. Yesterday, Medical Center President Patrick Muldoon shared in an employee memo: “This is a monumental change for our organization and it could not be achieved without you. I appreciate your positive attitude, approach and dedication to our Medical Center as we make this leap to Epic and one electronic health record.” Read memo. Also, read President and CEO Eric Dickson’s Everyday Innovators blog post.

Media Coverage; Share Epic Photos:

  • Our Epic launch has made headlines! Don’t miss our media coverage: Telegram & Gazette, Worcester Business Journal and Boston Business Journal.
  • View the Epic photo gallery to see photos of our employees across our system celebrating “Epic moments.” Remember, you can submit your photos too! In the photo collage, above, check out some of our Epic Moments over the past few days, from Tim Tarnowski flipping the switch, leadership staffing our operations command center, hospital lab staff completing the first sample, and a rescue kitten employees adopted and named Epic!

24/7 Support Continues as the Epic Transition Continues:

  • Epic Central Go-Live page. See yesterday’s Go-Live Insight for Leaders and Go-Live Insight for Providers (and updated daily on the go-live page).
  • Information Services (IS) Command Center on Front Street
  • Go-live support centers across our system
  • Hands-on support from support teams (wearing blue, yellow and green vests)
  • IS Support Center: Call 508-334-8800 or submit a ticket via the IS Self-Service Portal.
  • For operational issues, the Medical Center Command Centers will be open. Drop by for assistance or call: University Campus at 508-856-2815; Memorial Campus at 508-334-6688 and Hahnemann Campus at 508-334-5170.

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