Our Employees’ Generosity: Giving Back this Holiday Season

Each holiday season, our Medical Center employees contribute generously to community agencies and local families in need. Our caregivers’ selfless acts of giving align with our systemwide True North principles (Our Patients, Our People, Our Future and Our Discoveries). That’s why it is so important that News & Views brings you information about our journey to becoming the best place to give care and the best place to get care. Today’s and Tuesday’s editions of News & Views show how much our departments and teams care about our patients, our greater community and each other. Learn about this year’s acts of holiday benevolence:

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Officer John Birr recently presented a cruiser stuffed with toys to a representative from Friendly House.

The Stuff-a-Cruiser drive on the Memorial and Hahnemann campuses, led by Officer John Birr of the UMass Memorial Police Department, was a tremendous success! Thanks to the combined efforts of Officer Birr, UMass Memorial Police Department staff, everyone who donated toys, Courtyard by Marriott Worcester, and Hampton Inn and Suites Worcester, the back seats of the department’s largest cruiser were filled with toys for children at Friendly House in Worcester.

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The staff at South County Pediatrics in Webster donated new toys, games, puzzles, dolls, books and many other items to the Guild of St. Agnes Day Care Center to help make this a joyful holiday for the children they serve. Ranging in age from 15 months to five years, many of these children are South County Pediatrics patients, which made this a very family-oriented donation.

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Pictured left to right are Kate Behan, UMass Memorial Health Care loaned executive to the United Way; Maureen Binienda, superintendent, Worcester Public Schools; and Liz Vecchio, Coats for Kids program coordinator.

A check in the amount of $2,500 – a portion of the funds raised during our United Way of Central Massachusetts Summer Strong and Beyond campaign – was presented by Caregivers of UMass Memorial Health Care to the Coats for Kids Program administered by the Worcester Public Schools system. This program provides new winter outerwear to children in need throughout the district, which includes 48 schools, the Worcester Head Start Program, the Worcester Family Partnership Program and several area homeless shelters.

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This holiday season, Tri-River Family Health Center staff carried on their 28-year tradition of adopting children from the Department of Children & Families, providing toys, clothes, gifts, gift cards and Christmas dinner for 10 children. Also 35-year supporters of T&G Santa, this group donated the year-end proceeds of its snack drawer and Dress Down Friday contributions totaling $1,075 to help buy toys for children in need in Central Massachusetts! They also sent Christmas cards to members of the military at Walter Reed National Military Medical Center.

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The Children’s Medical Center CMC extends its thanks to the many Medical Center team members who are supporting our patients and families by giving through the CMC Gift Book. Our caregivers have donated stuffed animals, crib mobiles, hospital cafeteria vouchers for parents/guardians, digital thermometers for families who can’t purchase them on their own, and monetary donations to the Travel and Transportation Fund. Purchasing from the gift book is the gift that keeps on giving and remains open throughout the year. If you have someone on your list who’s tough to shop for, consider giving a gift or two in their honor. Donations can be made easily online.

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Members of the Hahnemann Medical Group team

The Hahnemann Medical Group on West Boylston Street donated $200 to Cops for Kids with Cancer.

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The Critical Care Community once again organized the annual giving project to help families in need via the Worcester Community Action Council Fuel Assistance Program. The program provides assistance to households with the lowest incomes and highest average energy costs. Last winter, donations resulted in 25 households receiving an additional 100 gallons of home heating oil.

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Community Medical Group Milford Obstetrics and Gynecology adopted a local Department of Children & Families family. Among the staff members who participated were (pictured left to right) Donna Rivard, Christine Gallagher O’Hern, Noelle Coffey, Tara Bain, Tammi Schmidt, Flo Chenevert, Heather Taft and Deb Luby.

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Outpatient Psychiatry and friends carried on their 20-year tradition of providing winter gear for children in need. Thirty staff members, clinicians, and residents at all three Worcester locations donated 26 warm winter jackets, 37 pairs of warm winter mittens and gloves, 38 hats and $340 additional dollars to Coats for Kids of the Worcester Educational Development Foundation so that children can stay warm when traveling to school and playing outdoors.

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The Division of Geriatrics and Myer’s Primary Care collected hats, gloves, and scarves for Elder Services of Worcester Area. Pictured left to right are Amy Goguen, CMA; Cheryl Trimby, RN; Jim Burns, Elder Services of Worcester Area; Mary Baker, CMA; Susan Denerha, Elder Services of Worcester Area; Cindy Ramsey; and Joanne Moss, CMA.

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The Medical Group Central Business Office Reporting Department sponsored three teens from the Children’s Smile Coalition this year. The coalition’s mission is to put smiles on the faces of children living in poverty and to encourage all children to give back to their communities.

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The Marketing and Communications Department showed its holiday spirit by providing gifts for two families with three children, ages 6, 11 and 12 years old. The team adopted a local family with one child whose home was destroyed in a fire. A second family with two children from the Belmont Street Community School was identified through the Community Relations Department. Their wish lists included Legos, clothing, shoes, gift cards, toys and winter gear including hats, gloves and boots.

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IS team members drop off a donation of cold weather gear at Burncoat Street Preparatory School

The Information Services team at Front Street participated in their third annual Project Warmth initiative, delivering the gift of warmth to children at the Burncoat Street Preparatory School with a donation of 328 hats, gloves and scarves to children.

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For the second year in a row, nurses and staff from the Maternity Center Labor and Delivery Unit on East 4 participated in a collection organized by the unit-based council and donated much-needed household and personal items to Abby’s House local women’s shelter in Worcester.

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Our Employees’ Generosity: Giving Back this Holiday Season

Each holiday season, our Medical Center employees contribute generously to community agencies and local families in need. Our employees’ selfless acts of giving align with our systemwide True North principles (Our Patients, Our People, Our Future and Our Discoveries). That’s why it’s so important that News & Views brings you information about our journey to becoming the best place to give care and the best place to get care. Today’s and Thursday’s News & Views issues show how much our departments and teams care about our patients, our greater community and each other. Learn about this year’s acts of holiday benevolence.

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The Community Mitten Party provided 650 children with the gift of warmth!

The eighth annual Obstetrics and Gynecology Department Community Mitten Party was held in cooperation with the Belmont Community School. This winter-safety themed event, complete with cupcakes, featured a reading of Flat Stanley on Ice and a conversation with a favorite Disney princess for children in grades K through 2. Children in every grade – from preschool through grade 6 – received mittens, hats and gloves generously donated by UMass Memorial Health Care caregivers.

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The Managed Care Operations Department adopted a family through Big Brothers Big Sisters of Central Mass/Metrowest. Their gifts were chosen from the family’s Christmas wish list.

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Radiology Department team members donated Thanksgiving food baskets to 23 families in need.

Radiology Department team members from five locations – the University Campus, the Memorial Campus, the Hahnemann Campus, the Ambulatory Care Center and Shrewsbury Radiology – joined together to donate Thanksgiving food baskets for 23 Girls Inc. families. This was a record high for this 20-plus-year department tradition of giving thanks by giving to others. The effort was coordinated by Marcia Amaral and Steve Beaudoin with help from coordinators and contributors in every division!

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Robyn Stokowski, Anticoagulation Clinic supervisor (right), helps “stuff a cruiser.”

The Anticoagulation Clinic is helping to “stuff a cruiser” at the Hahnemann Campus to benefit Friendly House in Worcester.

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The Department of Pediatrics administrative staff participated in a “Reverse Advent Calendar” this year. Their 24-day calendar didn’t give them gifts; instead, each day listed a food item for them to donate, such as cereal, canned goods, pasta and dessert mixes. The team is filling a large box with the items they donated and delivering it to the Worcester County Food Bank in Shrewsbury.

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Members of the Office of Clinical Integration team

The Office of Clinical Integration Wellness and Employee Engagement Committee coordinated its traditional and ever-popular daily fundraising drawings in November. Twenty-four prizes were donated by co-workers, and more than $400 was raised for the grand prize winner’s charity of choice, the American Foundation for Suicide Prevention. Office of Clinical Integration team members also supported the annual Department of Children and Families Holiday Party with gifts for children and families in our community.

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Patients in the Lakeside 3 intensive care unit and stepdown unit will receive homemade cards on Christmas day.

The nurses on the Lakeside 3 stepdown unit brought their children in to make homemade Christmas cards for patients in the Lakeside 3 intensive care unit and stepdown unit who will be in the hospital on Christmas day. The children were rewarded for their community spirit with pizza and cookies.

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 The University Campus Oncology Pharmacy, Ambulatory Care Center fifth and sixth floors, University Campus Inpatient Pharmacy and Memorial Campus Pharmacy sponsored six families from the Boys & Girls Club of Worcester, purchasing wish-list items such as toys, clothing, coats, gift cards and stockings. The families ranged in size from two to four members, and the number of families sponsored by this group grew from one in years’ past to six this year!

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The University Campus Oncology Pharmacy, Ambulatory Care Center fifth and sixth floors, Infusion Suite staff and Interventional Radiology staff designated four elves to purchase wish-list items for five animal shelters – four in Worcester County and one in Connecticut. The group collected $500 and donated items such as food, beds, cat litter, toys and cleaning supplies.

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Seventy-five households benefitted from the GenX Millenial Employee Resource Group’s grocery-shopping trip.

The GenX Millennial Employee Resource Group, armed with funds from our United Way of Central Massachusetts Summer Strong and Beyond campaign and a shopping list developed by Kattia Corrales-Yauckoes, MS, RD, LDN, set out on a group grocery-shopping trip that benefited 75 food insecure households in Worcester County. The bags of groceries, with Corrales-Yauckoes’ “Tips for Eating Healthy on a Budget” sheet in each one, were delivered to the Pernet Family Health Services and Friendly House food pantries. Groceries were also delivered to the New Citizen’s Center School for students to bring home to their families. This effort was supported by caregivers from numerous departments at all levels throughout UMass Memorial Health Care.

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The Pediatric Endocrinology Department is donating a gift card to Walmart or Target to the family of a type 1 diabetes patient to help them purchase gifts for the holiday. The staff also purchases several smaller gift cards that are given as a surprise gift to some of their teenage diabetes patients.

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The Physician Referral Services team with holiday gifts for a Friendly House family

The Physician Referral Services team adopted a family through Friendly House in Worcester and have purchased and wrapped toys, games, DVDs, gift cards and clothes for the family.

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The Office of the General Counsel is collecting food items to donate to the Food Pantry at Saint Bernard’s Church in Worcester.

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Roxanne Vallejo Torres and Susy Felciano with items donated for Project Just Because

Staff at Marlborough Medical Associates are collecting donations of winter clothing, baby formula, diapers and more for Project Just Because. The organization is dedicated to helping men, women and children by being a resource for items that families need while creating an element of hope for a brighter tomorrow.

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Pictured are Giving Tree organizers Barbara Wray and Linda Shelton.

The Transplant Team sponsored a Giving Tree with all gifts going to Abby’s House local women’s shelter. The gifts were delivered to a very grateful staff.

Stepdown Unit Celebrates 1,000 Days CAUTI-Free

Members of the Lakeside 3 Stepdown Unit team include (left to right) Beth Nobles, PCA; Roberta Maynard, RN; Katie Lenz, RN; Heather Scirpoli, RN; Trey Lane, PCA; Jessica Ahearn, RN; Joelle Moody, RN; Renee Hair, RN; Marilou Calma, RN; Allison Hill, RN; and Jen St. George, RN.

Tomorrow marks a significant milestone for the Lakeside 3 Stepdown Unit on the University Campus when the team will celebrate 1,000 days without incidence of a catheter-associated urinary tract infection (CAUTI)! Thanks to the preventative measures of the team’s nurses and personal care assistants, none of the unit’s patients have required prolonged hospital stays because of CAUTIs. Avoiding hospital-acquired infection is testament to the exemplary communication among the team of caregivers working with patients who require catheters. “We care for patients with catheters every single day so it’s a huge accomplishment and cause for celebration for our staff and our patients to hit 1,000 days without a CAUTI,” said Stephanie Costello, MS, RN, nurse manager. “We are truly the best of the best!”

See the Final Two Sweet 16 Videos; Vote for Your Favorites

Welcome to the final two videos, below, featuring the “Sweet 16” finalists for the Innovator of the Year Awards. Watch to learn more about the Office of Capital Planning; Information Services Hosting and Biomedical Device Integration; Environmental Services on the Leominster Campus of HealthAlliance-Clinton Hospital; Granger 1 and 2 at Marlborough Hospital; Adult Outpatient Department at Community Healthlink; Laboratory at HealthAlliance-Clinton Hospital; and 6 East and Endoscopy/Gastroenterology Scheduling at the Medical Center. Vote for your favorite teams by the December 21 deadline, then join us Monday, January 7 from 10 to 10:45 am at a watch party near you as we announce the Innovators of the Year winning team(s)! View the flyer for details.

No Flu Shot? Mask Requirement Begins Saturday

flu iconBeginning this Saturday, December 15, caregivers who have not yet received the flu vaccine, have declined the vaccine, or have received a medical or religious exemption will be required to properly wear a hospital-approved surgical mask while at work or in training in clinical care buildings and sites where clinical care is provided. Remember, all caregivers must do one of three things no later than January 16, 2019: get vaccinated at  Employee Health Services on the Hahnemann Campus at 291 Lincoln Street, Suite 100, Monday through Friday, 7:30 am to 4:30 pm; submit proof of immunization if you were vaccinated elsewhere; or submit a declination form. Many thanks to all who have already been vaccinated! Visit the flu season page on OurNet for more information.

Report Your FY18 Community-Related Activities

Were you or your department involved in a work-related community activity in FY18? If so, the Community Relations Department needs to hear from you! As a not-for-profit system, UMass Memorial Health Care is required to report community benefits activities to the Internal Revenue Service and the Massachusetts Attorney General Office. Community benefits are programs, activities or services that improve the health of the community in response to an identified need. Reportable activities must be directly associated with UMass Memorial Health Care. They cannot include employee volunteerism conducted on personal time or activities considered to be part of regular patient care. To report community benefits activities that occurred between October 1, 2017 and September 30, 2018, please complete this form and email it to Kimberly Reckert by February 5. Call 508-334-7641 with questions.

Are You a Giver? Here’s Your Chance to Make a Wish Come True

You can help bring smiles to our smallest patients and their families this holiday season! The Children’s Medical Center recently kicked off its holiday gift-giving campaign by inviting folks to donate funding for items in this year’s Gift Book – from digital thermometers, comfort kits, and headphones to specialized programming and more. View the Gift Book and donate online today! Thank you for your generosity and for helping to spread some cheer at our Children’s Medical Center.

Here for Our Clinicians: New Well-being Site

The site, umassmed.edu/well-being, is a new and evolving resource to help our clinicians find confidential direction when they are dealing with emotional or mental health issues. It offers easy connections to resources including our House Officer Counseling Service, a new peer support program for Medical Center medical staff, and our robust Employee Assistance Program (EAP). It also features self-assessment and self-help information and opportunities to provide feedback to key contacts on how we can do more to combat burnout and stress. Many thanks to the Graduate Medical Education program, the Medical Group, EAP, and the House Officer Counseling Service for their support of this shared and collaborative effort. Clinicians: Please visit the site today for yourself or for a colleague.

Remember to Share Your Holiday Giving Stories Today!

The special holiday editions of News & Views will run next week. Have you already sent in your teams’ holiday giving stories and photos? If not, there is still a little time! Please take a few moments to tell us how your department or team is demonstrating the spirit of giving this holiday season. The deadline for submissions has been extended to tomorrow, December 14. Submissions received after this time might not be included, so email your stories and photos today.

Join Innovation Celebration; Vote for Favorite Sweet 16 Teams!

On left, Tessa Nimtz shared a poster displaying the Memorial Campus emergency department’s visual management system at the last Innovation Celebration. Right, Tanya Luna and Diana Avery from human resources shared updates about the Standards of Respect.

All caregivers are encouraged to stop by the next Innovation Celebration on Friday, December 21 from 11:45 am to 12:45 pm on the University Campus in the administration hallway, first floor. During this event you will have the chance to help determine the Innovator of the Year Award winner by voting for your favorite “Sweet 16” teams! You can also recognize our new Lean Green Belts and their projects, and get updates on the Standards of Respect and many other Medical Center initiatives and ideas! Refreshments will be served!