Your Dog Is Welcome to Join the Heart Walk!

Bring your dog to the Central MA Heart Walk, Saturday, May 6, Quinsigamond State Park, North Lake Avenue, Worcester. Haven’t signed up yet? Take your dog for a walk and support a great cause! Start a team. Can’t make it May 6? Make a donation to any UMass Memorial Health Care team. Congratulations to the top five teams from UMass Memorial Health Care so far for their fund-raising efforts:

  1. Hungry and Helping Hearts at 306 Belmont – top fundraising team overall
  2. Heart and Sole
  3. Keaney’s Team
  4. 3 Lakeside Stepdown
  5. Pharmacy

Received a 1095-C Tax Form? Here’s What You Need to Know

All applicable large employers are required to send a 1095-C tax form to employees eligible for health care benefits in 2016. The 1095-C informs employees what their employer reports to the Internal Revenue Service regarding their health care benefits and if the benefits met Affordable Care Act standards. No action is needed. The form is not required for filing income tax returns. Simply keep the form with your other tax documents. If you did not meet the eligibility requirements for health insurance benefits or were not enrolled in health coverage during 2016, you will not receive it. Questions: Visit the ACA website or call the Benefits Contact Center at 508-334-8511.

See Schedule for Microsoft Office Upgrade and Email Migration

The rollout schedule for upgrading Microsoft Office products – Word, Excel, PowerPoint, Outlook and OneNote – to the latest version (2016) is now available. Find out when you’ll get the new Microsoft Office product 2016 functionality. Also this month, UMass Memorial Health Care will begin to move email from Medical School’s email system to a Microsoft cloud solution. Learn about the email migration and see the schedule to find out when your email will be moved. Find out when your email will be moved.

People Helping People: Our Employees’ Holiday Generosity

happy holidaysEach holiday season, our Medical Center employees contribute generously to community agencies and local families in need. Our employees’ selfless acts of giving align with our systemwide True North principles (Our Patients, Our People, Our Future and Our Discoveries). This is why it is so important that News & Views brings you the information about our journey to becoming the best place to give care and the best place to get care. Today’s and the December 21 issues show how much our departments and teams care about our patients, our greater community and each other. Learn about this year’s acts of holiday benevolence:

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The Office of Clinical Integration coordinated a raffle among colleagues that raised $300 for BAMSI (Brockton Area Multi-Services Inc.). The donation was given to the Worcester BAMSI office, 350 Plantation Street, which provides daytime services to adults who have a combination of physical and mental disabilities and/or illnesses. In addition, members of the clinical integration team coordinated a Toys for Tots donation box, a giving tree for the DCF Holiday Party, and Project Toasty to collect warm winter clothing, which was donated to St. John’s Church.

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The Oncology Pharmacy with Investigational Pharmacy, fifth and sixth floor infusion suites staff at the Ambulatory Care Center and staff at University Campus second floor radiology, along with miscellaneous participants, provided $500 dollars worth of gift cards to the Worcester Boys and Girls Club annual Christmas party.

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Members of the Marketing and Communications Department

The Marketing and Communications Department, in conjunction with Abby’s House, helped a family in need by buying holiday gifts for four children. The team purchased a variety of wish list gifts and necessities for the children, ages 4 to 10 years old, including clothing, shoes, toys and art supplies.

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Tri-River Family Health Center has supported the Telegram & Gazette Santa for over 30 years from the center’s candy draw collection. With all the extra money collected, the center will be sending a $642 check this year to help support children in the area. The center has also supported the local Department of Children and Family services for the past 26 years by buying Christmas gifts and food gift cards. This year, the center collected for eight families with a total of 15 children.

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Cindy Ramsey, office coordinator, geriatric medicine, is pictured with Julia Martiros of Elder Services.

The Geriatric Division organized a sock collection for Elder Services of Worcester. Pictured is Cindy Ramsey, office coordinator, geriatric medicine, with Julia Martiros of Elder Services.

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Hahnemann DSU, SACU and PACU donated to the Worcester County Food Bank. The group donated food for Thanksgiving and also presented the food bank with both financial and food donations on December 19.

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Staff from Occupational Injury Care and Employee Health donated gift cards, arts and crafts supplies, and personal items to Community Healthlink’s Highland Grace House, a residential program serving young women seeking long-term recovery from alcohol and drug addiction.

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Montachussett Internal Medicine and Nephrology

Montachussett Internal Medicine and Nephrology in Leominster coordinated a food collection for patients. Patients entered a drawing to receive one of three food themed gift baskets and two anonymously donated grocery boxes.

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The University Campus Occupational Therapy and Physical Therapy departments gifted turkeys and gift cards to Friendly House that provided 10 families with Thanksgiving dinner this year.

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306 Belmont Street team

The 306 Belmont Street team donated $500 toward the DCF Holiday Party.

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The Infection Control Department made a donation to the Worcester Food Bank.

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Harvard Primary Care donated to Worcester County Toys for Tots Program.

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The Medical Group Professional Fee Reporting Department adopted a teen through the Children’s Smile Coalition, purchasing gifts on the Christmas Wish List.

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Pictured from left are John McGlone, Charlene Annohene and Mike Puim

Houskeeping team members, from left: John McGlone, Charlene Annohene and Mike Puim

Every year members of the Housekeeping Department for University and Memorial campuses adopt two families through Friendly House Shelter. This year, the Ambulatory Care Center housekeeping team also joined in and adopted a family, too.

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Emergency Medicine Administration offices collected donations totaling more than $3,700 from faculty, fellows, advanced practice providers and administrative staff to benefit the Worcester County Food Bank.

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Women’s and Newborn Services Community Engagement Committee members

The Women’s and Newborn Services Community Engagement Committee participated in the annual Community Mitten Party at the Belmont School, Worcester. The committee collected and distributed 550 pairs of mittens along with homemade cupcakes and grapes. Following the December 7 party, the committee received handmade thank you notes from kindergarten and first-grade students. Pictured, from left, are Sharon Cormier, RNC, Ellen Delpapa, MD, chairwoman, Tina Profitt, Patti Yranski, NP, Cathy Violette, NP, Michelle Cote, community volunteer, and Kelley McNamara, Belmont Street School. Missing from photo are Michael Kalinowski, volunteer baker, and Marianne Williams, mitten collection organizer.

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Millbury Internal Medicine team

Millbury Internal Medicine employees adopted a family for the holidays. Gifts for the children and caregiver were purchased and wrapped, and will be delivered on Christmas Eve.

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For the third year in a row, the Finance Services Division donated, purchased and wrapped presents to help those in need. This year, seven children from the Belmont Street Community School will receive toys and new clothes. A lit tree was also donated to a family who has never had one.

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The Department of Psychiatry’s Ambulatory Psychiatry Service donated $670 and 24 winter outfits of jackets, gloves and coats (and a small  beanie baby in a pocket) for Worcester schoolchildren through the Worcester Educational Development Foundation’s Coats for Kids program.

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Last but not least, one of our caregivers received a very special recognition this holiday season …


Lourdes Plaza

Lourdes Plaza, housekeeper, 7th floor, Univeristy Campus, received high praise from a patient who wrote this message to her in a Christmas card: “You were  my guardian angel while I was in the hospital. Every time I have a challenge, I am always reminded of you telling me God will take care of it. Blessings to you and your family!”

Happy Holidays: Employees Generously Give Back to Community

happy holidaysEach holiday season, our Medical Center employees contribute generously to community agencies and local families in need. Our employees’ selfless acts of giving align with our systemwide True North principles (Our Patients, Our People, Our Future and Our Discoveries). This is why it is so important that News & Views brings you the information about our journey to becoming the best place to give care, and the best place to get care. Today’s and Friday’s News & Views issues show how much our departments and teams care about our patients, our greater community and each other. Learn about this year’s acts of holiday benevolence:

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About 100 volunteers from UMass Memorial Medical Center and DCF gear up for a day of fun at the DCF Holiday Party.

Medical Center Hosts ‘Truly Magical’ Holiday Event for Foster Families
The annual Worcester Area Department of Children and Families (DCF) holiday party was hosted for the second year by our Department of Nursing. More than 500 children and foster parents turned out to celebrate the holidays at the DCU Center, which generously offered its venue and donated all food and beverages for the event. Staff, community members and organizations came together to donate hundreds of gifts, hats, mittens and books for the children, who were also treated to a number of fun activities including ornament decorating, face painting and making reindeer hats. During the event, children were invited to take a photo with Santa and Mrs. Claus, and even enjoyed a visit from the new Worcester Railers hockey team mascot TRAX.


Clockwise from top left, Medical Center elves wrapped hundreds of presents in preparation for the DCF Holiday Party. Staff members work to sort the gifts by age before delivering to children. Santa and TRAX wave hello to party guests. Carolers lead the children in song during the event.

“Hats off to our nurses for once again doing all of the heavy lifting to help make this wonderful event possible,” said Medical Center President Patrick Muldoon, FACHE. “In addition to the nurses, many of our caregivers stepped in to do their part either by donating a toy, taking part in the gift-wrapping session, or serving as a volunteer during the event. I am extremely proud of their efforts and commitment to support the DCF and the children it works hard to protect year round. It was truly a magical day for all the children and their foster parents, but also for the volunteers that came together from throughout the community to make this celebration happen.”

“I cannot thank UMass Memorial, the DCU Center and Civic Center Commission, 100-plus volunteers for the incredible kindness they have shown throughout this process,” said Dawn Wareham, Worcester West DCF Area clinical manager. “An event like this does not happen without the support of local organizations and their communities. This was a day to not only celebrate the children, but also the foster parents who play a major part in their lives.” See Telegram & Gazette story to learn more.

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Department of Nuclear Medicine employees are once again eliminating exchanging gifts to each other this year, and instead made a group donation to the Worcester County Food Bank.

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The staff at South County Pediatrics helped some of the practice’s families have a happy holiday season by donating toys, clothing and gift cards for groceries and pharmacy needs.

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clinical-engineering-toys-for-totsMembers of the Clinical Engineering Department participated in an off-site volunteering day at Toys for Tots, run by the Marine Corps Reserve warehouse for Worcester County. While volunteering at the warehouse, members of the clinical engineering team experienced the goings-on of Toys for Tots, including gifts delivered from donations, the process to sort and bag gifts for deliveries and toy pickups for children in the region.

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Shrewsbury Family Medicine at 24 Julio Drive organized a collection for the Mustard Seed in Worcester. It included hats, gloves, coats, nonperishable food items, personal hygiene items, and monetary donations.

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The Department of Family Medicine and Community Health coordinated a warm clothing collection for the Coats for Kids’ Campaign, benefiting children of Worcester Public Schools. The collection provided a new coat, hat and mittens for 56 children from 13 elementary schools. This year, the department collected money, baskets and toiletries to fill 345 baskets (surpassing its goal of 300!) for women and families at shelters, community health centers and primary care practices.

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 Marlborough Medical Associates donated gifts to Tuft’s Children’s Floating Hospital.

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The Managed Care Operations Team adopted a family of five through Big Brothers Big Sisters of Central Mass/Metrowest, providing gifts and necessities from the family’s holiday wish list.

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Community Medical Group Milford OB/GYN sponsored a family through the local Department of Children and Families.

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The Critical Care Operations Committee assisted the most vulnerable in Central Massachusetts via the Worcester Community Action Council, Inc. (WCAC) Fuel Assistance Program. The program targets assistance to households with the lowest incomes and highest average energy costs.

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The Memorial Campus Care Coordination Department organized a Veteran’s Day fundraiser to benefit Veteran’s Inc. Employees donated towels, toiletries, paper products, clothing and nonperishable foods. The department also held a clothing collection to help ED patients in need.

Gift of Life Celebration Draws Crowd and Media Coverage

gift-of-life-signLast week, our division of solid organ transplant hosted the 11th annual Gift of Life Celebration to honor patients and donors. Each year the transplant team uses this opportunity to recognize the strength and inspiration they find in their patients and to say thank you the donors and their families for their unmatched generosity. This year’s event was filled with emotional moments, remembrances and words of thanks from our Medical Center’s leadership, providers and patients and their families. Also in attendance were several local media outlets that provided the following coverage:

Everyone, Everyday Plays an Important Part in Their Own Unique Way

caregivers_12-05-16We are more than 12,000 employees, working together as one health care system. No matter our roles or responsibilities, we are making a difference by supporting our fellow caregivers and our patients. Meet this week’s featured caregivers, quoted below, who are now featured on our Everyone, Everyday website. Learn how they each play their part in their own unique way.

  • credo-bits-3Jennifer Baer, PT, CLT, manager, Rehabilitation Services Physical Therapy Department, Clinton Hospital: “I try to be fair and treat people as equals. It’s a little bit of give and take. We are all working together to make patients’ lives better.”
  • Dan Breheney, senior helpdesk support analyst, IS Interpreter Services, HealthAlliance Hospital: “When I got out of school for computer information systems, I thought, ‘Here’s a way I can help ease tensions in the hospital by working on the Help Desk.'”
  • Yamilka Velazquez, dispatcher, Interpreter Services, Medical Center: “Every day is different,” Yamilka said. “And every day we make a difference in patient outcomes by getting the right provider there on time.”

Fifth CareWell-affiliated Urgent Care Opens Today in Fitchburg

CareWell_in_affiliation_horizThe newest UMass Memorial Health Care-affiliated CareWell Urgent Care opens today, December 5, in Fitchburg, located at 380 John Fitch Highway. Joining successful locations in Worcester, Northborough and Marlborough, the fifth UMass Memorial-affiliated CareWell Urgent Care center will provide high-quality health care services to the local community both affordably and efficiently. Patient visit records are integrated for current UMass Memorial primary care patients, giving you peace of mind knowing that your primary care provider is kept abreast of your urgent care visits.  Learn more about our urgent care centers.

Mock Joint Commission Survey Underway Tomorrow and Wednesday

Consultants from the Greeley Company will visit the Medical Center, December 6 and 7, to conduct a mock survey. Download schedule. The Communication Center will open and sweepers will be deployed to assigned units. The visit will simulate a Joint Commission survey. The consultants perform tracers, hold focused sessions and review our processes. Managers and staff should be available when they visit departments. After the survey is complete, the Medical Center receives a written report of the findings. Questions: Email Talia LaPointe.