Thanks for Making Your Health Matter in 2017!

Congratulations to the UMass Memorial Health Care caregivers who participated in this year’s myHealth Matters wellness program! This year, 60 percent of our caregivers took charge of their health and completed wellness activities – hundreds more than previous years. Whether you completed the well-being assessment or showed off your strengths by reaching the Gold-level incentive, caregivers across the took positive steps toward a healthier lifestyle. Register or check back into the myHealth Matters website Tuesday, December 19 when it reopens to see great new features and challenges to help you stay healthy. Make 2018 your year of progressing your health and wellness goals.

People Helping People: Our Employees’ Holiday Generosity

happy holidaysEach holiday season, our Medical Center employees contribute generously to community agencies and local families in need. Our employees’ selfless acts of giving align with our systemwide True North principles (Our Patients, Our People, Our Future and Our Discoveries). This is why it is so important that News & Views brings you the information about our journey to becoming the best place to give care and the best place to get care. Today’s and the December 21 issues show how much our departments and teams care about our patients, our greater community and each other. Learn about this year’s acts of holiday benevolence:

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The Office of Clinical Integration coordinated a raffle among colleagues that raised $300 for BAMSI (Brockton Area Multi-Services Inc.). The donation was given to the Worcester BAMSI office, 350 Plantation Street, which provides daytime services to adults who have a combination of physical and mental disabilities and/or illnesses. In addition, members of the clinical integration team coordinated a Toys for Tots donation box, a giving tree for the DCF Holiday Party, and Project Toasty to collect warm winter clothing, which was donated to St. John’s Church.

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The Oncology Pharmacy with Investigational Pharmacy, fifth and sixth floor infusion suites staff at the Ambulatory Care Center and staff at University Campus second floor radiology, along with miscellaneous participants, provided $500 dollars worth of gift cards to the Worcester Boys and Girls Club annual Christmas party.

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Members of the Marketing and Communications Department

The Marketing and Communications Department, in conjunction with Abby’s House, helped a family in need by buying holiday gifts for four children. The team purchased a variety of wish list gifts and necessities for the children, ages 4 to 10 years old, including clothing, shoes, toys and art supplies.

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Tri-River Family Health Center has supported the Telegram & Gazette Santa for over 30 years from the center’s candy draw collection. With all the extra money collected, the center will be sending a $642 check this year to help support children in the area. The center has also supported the local Department of Children and Family services for the past 26 years by buying Christmas gifts and food gift cards. This year, the center collected for eight families with a total of 15 children.

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Cindy Ramsey, office coordinator, geriatric medicine, is pictured with Julia Martiros of Elder Services.

The Geriatric Division organized a sock collection for Elder Services of Worcester. Pictured is Cindy Ramsey, office coordinator, geriatric medicine, with Julia Martiros of Elder Services.

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Hahnemann DSU, SACU and PACU donated to the Worcester County Food Bank. The group donated food for Thanksgiving and also presented the food bank with both financial and food donations on December 19.

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Staff from Occupational Injury Care and Employee Health donated gift cards, arts and crafts supplies, and personal items to Community Healthlink’s Highland Grace House, a residential program serving young women seeking long-term recovery from alcohol and drug addiction.

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Montachussett Internal Medicine and Nephrology

Montachussett Internal Medicine and Nephrology in Leominster coordinated a food collection for patients. Patients entered a drawing to receive one of three food themed gift baskets and two anonymously donated grocery boxes.

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The University Campus Occupational Therapy and Physical Therapy departments gifted turkeys and gift cards to Friendly House that provided 10 families with Thanksgiving dinner this year.

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306 Belmont Street team

The 306 Belmont Street team donated $500 toward the DCF Holiday Party.

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The Infection Control Department made a donation to the Worcester Food Bank.

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Harvard Primary Care donated to Worcester County Toys for Tots Program.

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The Medical Group Professional Fee Reporting Department adopted a teen through the Children’s Smile Coalition, purchasing gifts on the Christmas Wish List.

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Pictured from left are John McGlone, Charlene Annohene and Mike Puim

Houskeeping team members, from left: John McGlone, Charlene Annohene and Mike Puim

Every year members of the Housekeeping Department for University and Memorial campuses adopt two families through Friendly House Shelter. This year, the Ambulatory Care Center housekeeping team also joined in and adopted a family, too.

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Emergency Medicine Administration offices collected donations totaling more than $3,700 from faculty, fellows, advanced practice providers and administrative staff to benefit the Worcester County Food Bank.

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Women’s and Newborn Services Community Engagement Committee members

The Women’s and Newborn Services Community Engagement Committee participated in the annual Community Mitten Party at the Belmont School, Worcester. The committee collected and distributed 550 pairs of mittens along with homemade cupcakes and grapes. Following the December 7 party, the committee received handmade thank you notes from kindergarten and first-grade students. Pictured, from left, are Sharon Cormier, RNC, Ellen Delpapa, MD, chairwoman, Tina Profitt, Patti Yranski, NP, Cathy Violette, NP, Michelle Cote, community volunteer, and Kelley McNamara, Belmont Street School. Missing from photo are Michael Kalinowski, volunteer baker, and Marianne Williams, mitten collection organizer.

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Millbury Internal Medicine team

Millbury Internal Medicine employees adopted a family for the holidays. Gifts for the children and caregiver were purchased and wrapped, and will be delivered on Christmas Eve.

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For the third year in a row, the Finance Services Division donated, purchased and wrapped presents to help those in need. This year, seven children from the Belmont Street Community School will receive toys and new clothes. A lit tree was also donated to a family who has never had one.

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The Department of Psychiatry’s Ambulatory Psychiatry Service donated $670 and 24 winter outfits of jackets, gloves and coats (and a small  beanie baby in a pocket) for Worcester schoolchildren through the Worcester Educational Development Foundation’s Coats for Kids program.

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Last but not least, one of our caregivers received a very special recognition this holiday season …


Lourdes Plaza

Lourdes Plaza, housekeeper, 7th floor, Univeristy Campus, received high praise from a patient who wrote this message to her in a Christmas card: “You were  my guardian angel while I was in the hospital. Every time I have a challenge, I am always reminded of you telling me God will take care of it. Blessings to you and your family!”

Gift of Life Celebration Draws Crowd and Media Coverage

gift-of-life-signLast week, our division of solid organ transplant hosted the 11th annual Gift of Life Celebration to honor patients and donors. Each year the transplant team uses this opportunity to recognize the strength and inspiration they find in their patients and to say thank you the donors and their families for their unmatched generosity. This year’s event was filled with emotional moments, remembrances and words of thanks from our Medical Center’s leadership, providers and patients and their families. Also in attendance were several local media outlets that provided the following coverage:

Everyone, Everyday Plays an Important Part in Their Own Unique Way

caregivers_12-05-16We are more than 12,000 employees, working together as one health care system. No matter our roles or responsibilities, we are making a difference by supporting our fellow caregivers and our patients. Meet this week’s featured caregivers, quoted below, who are now featured on our Everyone, Everyday website. Learn how they each play their part in their own unique way.

  • credo-bits-3Jennifer Baer, PT, CLT, manager, Rehabilitation Services Physical Therapy Department, Clinton Hospital: “I try to be fair and treat people as equals. It’s a little bit of give and take. We are all working together to make patients’ lives better.”
  • Dan Breheney, senior helpdesk support analyst, IS Interpreter Services, HealthAlliance Hospital: “When I got out of school for computer information systems, I thought, ‘Here’s a way I can help ease tensions in the hospital by working on the Help Desk.'”
  • Yamilka Velazquez, dispatcher, Interpreter Services, Medical Center: “Every day is different,” Yamilka said. “And every day we make a difference in patient outcomes by getting the right provider there on time.”

Fifth CareWell-affiliated Urgent Care Opens Today in Fitchburg

CareWell_in_affiliation_horizThe newest UMass Memorial Health Care-affiliated CareWell Urgent Care opens today, December 5, in Fitchburg, located at 380 John Fitch Highway. Joining successful locations in Worcester, Northborough and Marlborough, the fifth UMass Memorial-affiliated CareWell Urgent Care center will provide high-quality health care services to the local community both affordably and efficiently. Patient visit records are integrated for current UMass Memorial primary care patients, giving you peace of mind knowing that your primary care provider is kept abreast of your urgent care visits.  Learn more about our urgent care centers.

Mock Joint Commission Survey Underway Tomorrow and Wednesday

Consultants from the Greeley Company will visit the Medical Center, December 6 and 7, to conduct a mock survey. Download schedule. The Communication Center will open and sweepers will be deployed to assigned units. The visit will simulate a Joint Commission survey. The consultants perform tracers, hold focused sessions and review our processes. Managers and staff should be available when they visit departments. After the survey is complete, the Medical Center receives a written report of the findings. Questions: Email Talia LaPointe.

MC 2020 Work Continues: New Pathway Underway on Memorial Campus

Renderings of Memorial Campus improvements underway: the ground floor aerial view of the Presidential Hallway, above, and the stairway connecting the ground and first floors, below.

Renderings of Memorial Campus improvements underway: the ground floor aerial view of the Presidential Hallway, above, and the stairway connecting the ground and first floors, below.

Work will begin Monday, December 5, on the new stairway that will connect the ground and first floors on the Memorial Campus. Although this portion of the MC 2020 Pathways project will not impact foot traffic or the day-to-day operations of any of our departments, p-atrium-gf-viewyou will see and hear this work as it progresses over the next six months. In addition to building the stairway, plans are in place to:

  • Straighten the Presidential Hallway (from the East lobby past radiology)
  • Connect it to the South corridor
  • Incorporate a new physician work room on the ground floor
  • Create a new public seating area across from the cafeteria

Don’t Miss Cosmetic Surgery Center’s Holiday Specials! 

cosmetic-surgery-holiday-specials-2016Keep your summer glow all winter long with these holiday specials from the Cosmetic Surgery Center. Appointments must be booked and completed by December 30. 

  • Purchase a Cosmedix Benefit Resurfacing Treatment receive a free, custom mask treatment (regularly $50).
  • Take advantage of a filler special! Restalyne and Perlane for $499 per syringe (regularly $600) and Radiesse and Juvederm for $599 per syringe (regularly $775).
  • All skin care patients are invited to enter the holiday giveaway for a chance to win a Cosmedix Peel Series (regularly $625). Winner to be drawn December 30. Drop by the center to enter!

Employee Advantage members, don’t forget to cash in on your $500 cosmetic surgery reimbursement! For more information or to book your appointment, call 508-334-5990 or visit website.

Learn How Our Employees Spread Holiday Cheer to Youngest Patients

Mr. and Mrs. Claus are pictured (left photo) with newborns Brianna and Brendan Morales in the NICU and (right photo) one-month-old baby Frank in the Children's Medical Center. 

Mr. and Mrs. Claus are pictured (left photo) with newborns Brianna and Brendan Morales in the NICU and (right photo) one-month-old baby Frank in the Children’s Medical Center.

Santa, Mrs. Claus and elves visited our pediatric patients last week delivering holiday cheer, gifts and refreshments to families. Special thanks go out to our Santa, Robert Svensson, NP, hospital medicine, who teamed up with for the second year with Cheryl Killoran, RN, nurse education specialist, Neonatal Intensive Care Unit (NICU), also known as Mrs. Claus, and Child Life Program elves. The Santa team brought holiday spirit to our youngest patients who needed to spend the holidays in the hospital. Santa and Mrs. Claus visited 22 patients in both our pediatric unit and pediatric intensive care unit on the University Campus. They then traveled over to the NICU on Memorial Campus for family photos, cookies and hot chocolate.

Find Updated Medical Center Policies Now Posted on OurNet

Visit the OurNet policy page to view all Medical Center policies, the latest policy newsletter (December issue), FAQs, and policy and procedure templates. Have any policy updates? Email the policy administrator with necessary changes. The following policies have recently been updated and posted:

  • Policy 2080 – Adult Parenteral Nutrition – Inpatient
  • Policy 2211 – Emergency Use of Investigational Drugs
  • Policy 2510 – Insertion, Care and Maintenance of All Intravascular Catheters
  • Policy 2518 – Verification of Expiration Date for Selected Products
  • Policy 3001 – Managing UMass Memorial External Website