Achieving Greatness Through Service

President and CEO Eric Dickson, MD

In his most recent blog post, President and CEO Eric Dickson, MD, encourages us to reflect on the remarkable work and life of Dr. Martin Luther King Jr. and the lasting lessons he gave us about acceptance and service to others. Inspired by Dr. King’s message, “Everybody can be great because everybody can serve,” Dr. Dickson said, “Service is embedded in UMass Memorial’s mission and is visible in many ways, every day, across our system. It’s in providing the best care and respect for every patient. It’s in discovering and developing new ways to improve public health. It’s in providing service through partnerships with state agencies and community-based initiatives across the state. And, of course, it’s in every interaction we have with our patients and their loved ones.” Read the Everyday Innovators blog.

Join Dr. Dickson and Team True North at Pan-Mass Challenge August 3 – 4

The Pan-Mass Challenge (PMC) is the single largest athletic fundraiser in the country and has contributed $654 million to lifesaving cancer research since its inception in 1980. This year, UMass Memorial is forming a fundraising team – Team True North – for this year’s event on August 3 – 4. President and CEO Eric Dickson, MD, will serve as team captain. Interested in joining the team? Stay tuned for more details in the weeks ahead.

Buy Railers Tickets, Drop the Puck with Dr. Dickson!

One lucky winner and a guest will join Dr. Dickson dropping the first puck at the January 26 Worcester Railers hockey game.

Don’t get put in the penalty box for missing out on all the fun! Join your co-workers and bring your family and friends to the second annual UMass Memorial Health Care family night at the Worcester Railers on Saturday, January 26 at 7 pm. President and CEO Eric Dickson, MD, will drop the first puck along with one lucky winner and a guest (winner will be contacted via email by January 23; please enter your UMass Memorial email address at ticket purchase; must arrive by 6:30 pm). Purchase your discounted tickets for $12 each (50 percent savings) today!

Railers Hockey Family Night is Saturday, January 26! Win a Zamboni Ride!

Trax the Railers mascot with President and CEO Eric Dickson, MD

With the holiday craze behind us, what better way to spend a night with family, friends and colleagues than at the second annual UMass Memorial Family Night with the Worcester Railers? Join President and CEO Eric Dickson, MD, and your peers on Saturday, January 26, 7 pm, to celebrate all the great work our organization accomplishes each year. Bring your camera because one lucky winner will be selected to ride a Zamboni (minimum age 6+; employees’ children are eligible). The winner will be contacted via email by January 18; please enter your UMass Memorial email address at ticket purchase. Purchase your discounted tickets for $12 each (50 percent savings) today!

Primary Care Practices Recognized for Excellence in Patient Experience

High five to the primary care practices honored with the MHQP Patient Experience Awards!

Congratulations are in order! Five primary care practices in the Managed Care Network have been awarded the first-ever Massachusetts Health Quality Partners (MHQP) Patient Experience Awards based on the results of an annual statewide survey taken by more than 65,000 commercially insured patients. The winners include the Hahnemann Medical Group; Pediatric Primary Care (Benedict Clinic); Worcester Pediatrics PC; Chair City Family Medicine PC; and South County Pediatrics. “I am so very proud of the hard work and patient-centered care these practices demonstrate each day,” said President and CEO Eric Dickson, MD. “There is no greater recognition for clinicians than to have their efforts positively acknowledged by their patients. It is a gratifying and humbling experience. These five practices have set a very high standard for our entire organization.” Read more.

Becoming Superheroes for Patients and Families

President and CEO Eric Dickson, MD

This week, President and CEO Eric Dickson, MD, emphasized the importance of investing in our caregivers’ professional growth and development in his Everyday Innovators blog. As an example, he suggested thinking about the 100 Lean black-belt-trained caregivers across the organization and in the community as a “problem-solving SWAT team: they’re smart, have laser-sharp skills, and are ready to jump into action at a moment’s notice.” Additional development initiatives include Physician Leadership Development, Strategic Leader Development and Quality Scholar programs. Noting that professional development of our workforce ensures that we have the skills and tools needed to continuously improve, Dr. Dickson said, “Development takes time and commitment, but it can also make us superheroes for the patients and families we serve.” Read the blog.

Patients Win Big With Our ‘Phenomenal’ Teamwork

President and CEO Eric Dickson, MD

In his most recent blog post, “Teamwork Makes the Dream Work – and Our Patients Win Big,” President and CEO Eric Dickson, MD, talks about the great teamwork and low hospital-acquired infection rates at our Medical Center. Noting that the Medical Center has some of the lowest hospital-acquired infection rates in the country, Dr. Dickson says, “To prevent hospital-acquired infections, everyone – from the people who deliver food, to the providers prescribing antibiotics, to the caregivers cleaning the room – must be relentless in following infection control practices designed to protect our patients. When we are, the results can be amazing. For example, the CCU and 3ICU on the Memorial Campus have gone close to 1,200 days without a central-line infection. That’s phenomenal!” Read the Everyday Innovators blog to learn about the multidisciplinary infection prevention initiatives that have led to our successes.

Congratulations to the 2018 Lean Black Belt Graduates!

2018 Black Belts

Graduates of the 2018 lean black belt training program

Our health care system recently celebrated the work and accomplishments of the 26 caregivers who completed the 2018 lean black belt training program. Among the guests at the congratulatory event were black belt alumni, program facilitators and coaches, and President and CEO Eric Dickson, MD. See our list of 2018 black belt graduates and their improvement projects. Eighty-three caregivers at our organization have been black belt trained to date supporting continuous improvement in our organization. Congratulations to all! Learn more about lean training and the Center for Innovation and Transformational Change.

Opioid Task Force Launched; Dr. Babu Is Chief Opioid Officer

Dr. Babu has been appointed chief opioid officer for UMass Memorial Health Care. (photo courtesy of the Telegram & Gazette)

President and CEO Eric Dickson, MD, along with physicians, nurses and thought leaders from across UMass Memorial Health Care, has launched an Opioid Crisis Task Force with a primary mission of decreasing opioid-associated morbidity and mortality in Central Massachusetts communities. Announced at launch was the appointment of Kavita Babu, MD, as the system’s first chief opioid officer. The task force plans to catalog and share preventative efforts; identify and treat opioid use disorders through clinical and research endeavors; and establish priorities for initiatives that emphasize evidence-based care for patients with opioid use disorders. It will collect data on markers of opioid use within the organization’s patient population to help guide its strategy, and would like to create a culture that removes the stigma associated with opioid addiction. In less than 20 years, there have been more than 700,000 overdose deaths in the United States, including more than 72,000 overdose deaths in 2017. While deaths have begun to decrease in Massachusetts, here in Worcester County, we have seen an increase. Learn more about the task force in the Telegram & Gazette article.

Dr. Dickson Shares Why He Will Vote ‘No’ on Question 1

President and CEO Eric Dickson, MD

In his most recent blog post, President and CEO Eric Dickson, MD, explains why he will be voting “No” on Question 1 during the November election. Question 1 would require government-mandated nurse staffing ratios at all Massachusetts hospitals. “If Question 1 passes, I am convinced that we will lose thousands of non-nursing jobs across the state, see small community hospitals close, and have much, much longer waits for patients to be seen in the emergency department,” Dr. Dickson said. “The impact could be absolutely devastating for UMass Memorial and other health care systems in the state.” He also noted that numerous reputable organizations across the state are also opposed to Question 1. “Together, we have the power to influence the outcome of Question 1,” Dr. Dickson added. “I encourage everyone to go to and learn more about this issue and to vote this November.” Read the Everyday Innovators blog to learn more.