Read Dr. Dickson’s State of the System Update

President and CEO Eric Dickson, MD

In his December 31 State of the System update, UMass Memorial Health Care President and CEO Eric Dickson, MD, shared what he feels good about as we head into 2019, as well as the challenges we need to address. “Without a doubt, the health care market we operate in will continue to change in 2019 and beyond,” Dr. Dickson said, “So, we need to do two things very well: first, provide the best care possible to our patients and their families; and second, manage our operations strategically and sustainably to stay ahead of and adapt to change.” Read the update.

David ‘Duddie’ Massad’s Legacy Lives On at Our Medical Center

David “Duddie” Massad – the man for whom our Medical Center’s Emergency and Trauma Center was named following his generous $12.5 million gift in 2005 – passed away last week the age of 90. “Duddie Massad was a great man whose legacy will live on. His tremendous philanthropic support of our Medical Center not only benefited UMass Memorial, but I believe it impacted the cause of emergency and trauma care in Central Massachusetts,” said President and CEO Eric Dickson, MD. “He was a business giant and humanitarian who leaves a footprint on the City of Worcester that will be hard to match. Read the MASS LIVE story.

10th Anniversary UMass Winter Ball Smashes $2 Million Mark

Pictured from left are Michael Gustafson, MD, president, UMass Memorial Medical Center; Michael V. O’Brien, Winter Ball co-chair and executive vice president at Winn Companies; Kate McEvoy, Winter Ball co-chair and vice president for Central and Western Massachusetts at Harvard Pilgrim Health Care; Eric W. Dickson, MD, president and CEO, UMass Memorial Health Care; Lt. Governor Karyn Polito; Michael F. Collins, MD, chancellor, UMass Medical School; and Terence Flotte, MD, provost and dean, UMass Medical School.

Since 2009, business and civic leaders, philanthropists and humanitarians have gathered in early December to attend the UMass Winter Ball. The black-tie gala benefits the lifesaving work of our Medical Center and its academic partner, UMass Medical School. This year, the gala crossed the $2 million threshold for the first time, and over the past 10 years, more than $9.4 million has been raised. “The Winter Ball has been a special reminder of the tremendous level of support our institutions enjoy here in Central Massachusetts and beyond, “ said President and CEO Eric W. Dickson, MD, a regular at the event each year. For more details read the press release and Worcester Business Journal.


Take the Survey: Improving the Caregiver Experience Starts with You

Dr. Dickson

All employees are invited to take the 2018 Caregiver Survey between April 16 and May 7 to share the opinions, experiences and feedback needed to enhance the caregiver experience at our Medical Center. In his latest blog, President and CEO Eric Dickson, MD, said, “What I would most like to learn from this year’s survey is how well you feel leadership in your area listens to you and works with you to solve the problems that you face in your department or unit. I also want to know if you feel that you are treated with respect by the leadership team in your work area and by the organization as a whole.” Read the Everyday Innovators blog for more about the survey from Dr. Dickson.

Last Chance! Buy Your Railers Hockey Tickets Today!

Saturday’s Railers game – the second-to-last game of the season – is selling out! We are going to have a great presence at this inaugural UMass Memorial Worcester Railers Night, and we invite you to join more than 350 colleagues and friends for a fun night of hockey. The game is this Saturday, March 31, 7 pm. Come and see President and CEO Eric Dickson, MD, drop the puck, Trax the Railers mascot, and our 855-UMASS-MD zamboni for some great photo ops. Buy your tickets now for $13 each (a 48 percent savings), and sit in the UMass Memorial section. Tickets available for pick up at will call.

Epic Launch Going Well; Words of Praise from Our President!

This past weekend marked a major milestone for our health care system. After more than two years of work, time and effort, we officially launched Epic, our new electronic health record system! The Epic implementation is going as well as can be expected, with relatively minor issues. Yesterday, Medical Center President Patrick Muldoon shared in an employee memo: “This is a monumental change for our organization and it could not be achieved without you. I appreciate your positive attitude, approach and dedication to our Medical Center as we make this leap to Epic and one electronic health record.” Read memo. Also, read President and CEO Eric Dickson’s Everyday Innovators blog post.

Media Coverage; Share Epic Photos:

  • Our Epic launch has made headlines! Don’t miss our media coverage: Telegram & Gazette, Worcester Business Journal and Boston Business Journal.
  • View the Epic photo gallery to see photos of our employees across our system celebrating “Epic moments.” Remember, you can submit your photos too! In the photo collage, above, check out some of our Epic Moments over the past few days, from Tim Tarnowski flipping the switch, leadership staffing our operations command center, hospital lab staff completing the first sample, and a rescue kitten employees adopted and named Epic!

24/7 Support Continues as the Epic Transition Continues:

  • Epic Central Go-Live page. See yesterday’s Go-Live Insight for Leaders and Go-Live Insight for Providers (and updated daily on the go-live page).
  • Information Services (IS) Command Center on Front Street
  • Go-live support centers across our system
  • Hands-on support from support teams (wearing blue, yellow and green vests)
  • IS Support Center: Call 508-334-8800 or submit a ticket via the IS Self-Service Portal.
  • For operational issues, the Medical Center Command Centers will be open. Drop by for assistance or call: University Campus at 508-856-2815; Memorial Campus at 508-334-6688 and Hahnemann Campus at 508-334-5170.

Epic: ‘Largest Clinical Data Repository’ in Region Makes Headlines

Nurses and physicians during a recent Epic training (photo courtesy of MassLive).

The hard work of caregivers training for Epic across UMass Memorial Health Care has not gone unnoticed. With the launch of Epic just 11 days away, MassLive caught wind of this historic undertaking. “This will be, by far, the largest clinical data repository in Central Massachusetts, and possibly one of the largest in New England because of the number of patients and the amount of data we will migrate,” said President and CEO Eric Dickson, MD. Beginning October 1, all patient data will transition to Epic, which will allow UMass Memorial to care for its patients more efficiently. Read the article. Visit IS/Epic Central for more information.

Employees and Family Celebrate Summer’s End, Each Other at Bike Ride

For the fourth time in three years, caregivers and family members came together for the UMass Memorial Health Care Caregiver and Family Bike Ride. Last Saturday, 32 riders left Clinton Hospital to participate in five, nine, 19- and 31-mile scene routes through Sterling and Princeton. One group joined President and CEO Eric Dickson, MD, and summited Wachusett Mountain. “It’s a great opportunity for our caregivers to get together, do something healthy and get to know each other,” said Dr. Dickson. A special thanks goes out to volunteers and Tomten Biketown. Want to learn about upcoming group rides? Join the UMass Memorial Health Care Cyclists Group on Facebook.

Our Epic ‘Flick the Switch’ on October 1 to be a ‘Big, Big Day

Trainers learn how to use our new Epic system. (Telegram & Gazette photo)

In a recent Telegram & Gazette article, President and CEO Eric Dickson said that when we “flick the switch,” to launch Epic on October 1, it’s going to be a “big, big day” for patients, providers and our community. The T&G reported how our health care system will implement about 50 different modules of Epic, covering everything from the pharmacy department to physician orders and integrate with about 70 to 90 other software systems. Tim Tarnowski, senior vice president and chief information officer, explained training is up next. “You have to build curriculum. That doesn’t come out of the box,” he said. He added that 1,200 super users will learn to use Epic first so they can help with the rollout to employees across our system.

Join National Minority Health Month Event and Award Ceremony

Dr. Chiquita Collins

Join the National Minority Health Month event with a featured speaker and presentation of Medical Center awards Wednesday, April 26, noon to 1 pm, University Campus, Medical School faculty conference room. Chiquita Collins, PhD, John Hopkins University, presents “Bridging Health Equality Across Communities.” Members of our Medical Center community who have demonstrated significant commitment and contribution to enhancing diversity, increasing cultural competence and reducing health disparities will receive the Cultural Competence in Medicine Award awarded by President and CEO Eric Dickson, MD, and Graduate Medical Education Reducing Health Care Disparities Award will be presented by Associate Dean Deborah DeMarco, MD. RSVP today.