Medical Center Community Celebrates at MC 2020 Dedication Event

On Tuesday, July 10, caregivers, leadership, artists and members of the community attended the MC 2020 dedication event celebrating our reinvestment in the Memorial Campus. The program included the grand stairway ribbon cutting, unveiling of the Cathy Jewell, RN, portrait and dedication of the Muldoon Total Joint Replacement Education Room. Special guests included Cathy Jewell, RN, former Medical Center chief nursing officer, and Patrick Muldoon, former Medical Center president. “These projects signify our reinvestment in the Memorial Campus, an integral part of our vision of becoming the best place to give care, and the best place to get care,” said Jeff Smith, MD, JD, MMM, Medical Center interim president. Click on the images, above, for additional details, and view more photos from Tuesday’s MC 2020 event via our Facebook gallery.

May the Road Rise to Meet You

UMass Memorial Medical Center President, Patrick Muldoon, FACHE, celebrated the end of his 40-year career in health care yesterday surrounded by countless colleagues, caregivers and family. Patrick has been in our system for almost 14 years and his ability to lead with grace and humility will be missed by all. The former HealthAlliance Hospital, where Patrick spent nine years, was well represented at the celebration including a former employee who drove in from New York to say goodbye. An impromptu receiving line followed the program allowing guests a moment to speak with Patrick personally. Enjoy our favorite “Muldoon Moments” that have been collected in celebration of Patrick’s time here at UMass Memorial by viewing the slideshow. Pictures above are from the retirement party.

You’re Invited! Join President Muldoon’s Retirement Party Monday

Patrick Muldoon

Join the special send-off celebration to honor Medical Center President Patrick Muldoon, FACHE, for his 40-year career in health care, Monday, January 29, 2:30 to 4:30 pm, Lazare Research Building, Blais Pavilion, first floor, University Campus. The formal program with leadership team members’ remarks is 3 to 4 pm and the “Muldoon Moments” slideshow presentation will be featured throughout the event. In a recent News & Views question-and-answer feature, Patrick explained the driving force behind his decision to pursue a career in health care: “At one point, I dreamed of playing professional football, but fate intervened. My fascination with hospitals started when I had knee surgery following a high school football injury. Good decision!”

Response to Car Fire on University Campus ‘Flawlessly’ Executed

Two burned-out cars were towed from the parking garage and sit outside the Ambulatory Care Center.  (Photo courtesy Telegram & Gazette)

Police, fire and Medical Center and Medical School officials closed South Road on the University Campus. (Photo courtesy Telegram & Gazette)

President Patrick Muldoon is interviewed by Channel 7.

“Everyone responded as trained and drilled,” said Medical Center President Patrick Muldoon following a fire that that broke out yesterday on the third floor of South Road parking lot on University Campus. The fire, discovered around 4:30 pm, spread to other cars, damaging 10 in total. Because smoke infiltrated the Ambulatory Care Center (ACC), the air handling system shut down and about 200 staff members and patients were briefly evacuated from the building. Medical Center and Medical School employees and responders “flawlessly” executed the evacuation, said Patrick. There wasn’t any lasting damage to the parking garage or ACC, and both buildings opened today for regular operations. Learn more about yesterday’s incident via media outlets: Telegram & Gazette, Boston Globe, Channel 5 (WCVB), Channel 7 (WHDH).

Time to Celebrate ‘Muldoon Moments’ to Honor Our Retiring President

patrick muldoon

Patrick Muldoon

Medical Center President Patrick Muldoon, FACHE, will be honored for his 40-year career in health care January 29, 2:30 to 4:30 pm, with a formal program from 3 to 4 pm. The retirement celebration will be held in the Lazare Research Building, Blais Pavilion, first floor, University Campus. “Health care has always been a calling for me rather than a job,” said Patrick in a recent News & Views question-and-answer feature. Do you have a favorite “Muldoon Moment” photo or story about Patrick you want to share? Want to send him your well wishes? Submit your photo or short message to Mandi Strzelewicz, marketing and communications, by January 17 and we’ll share your Muldoon Moment at his retirement party.

Q&A with Retiring Medical Center President Patrick Muldoon 

After a 40-year career in health care, Medical Center President Patrick Muldoon, FACHE, will retire January 31. Patrick has been with the UMass Memorial Health Care system for 14 years. Prior to becoming president of our Medical Center in August 2013, he was the president at HealthAlliance Hospital, now UMass Memorial HealthAlliance-Clinton Hospital.

Patrick Muldoon retires January 31.

Question: Where did you grow up?
Muldoon (PM): I grew up in New Bedford, MA in a family of six children. My father was the son of Irish immigrants and my mother’s family came from Ireland as well.

Q: Were you always interested in a career in health care?
: At one point, I dreamed of playing professional football, but fate intervened. My fascination with hospitals started when I had knee surgery following a high school football injury. Good decision! 

Q: What brought you to pursue health care management?
Health care has always been a calling for me rather than a job. My parents were in the field. My dad was a dentist as is my brother. My mother was a nurse along with two of my sisters. My third sister was a medical social worker. As an undergraduate at Providence College, I had the choice to pursue a degree in preparation for medicine or health care management. I knew then that management was the right choice for me.

During the October Epic/Joint Commission Survey thank-you celebration, Patrick posed for a photo with Talia LaPointe, quality and patient safety, left, and served food on the Hahnemann Campus.

Q: What do you consider some of the most memorable moments in your career?
I’ll never forget receiving my first job offer for the role of assistant to the president of the American Osteopathic Hospital Association. I was so excited to be driving to Chicago in my Toyota Corolla filled to the brim with all my worldly possessions. Since then, I’ve encountered challenges both big and small throughout my career; yet nothing has been more memorable than the countless opportunities I’ve had to connect with caregivers and patients. I’ve seen people at their most vulnerable times and in every instance, I’ve been honored to share those deeply personal moments. 

Q: What do you plan to do during your retirement?
Spend much more time with my family and our 18-month-old grandchild. And we have another grandchild on the way. I love to sail and plan to rekindle many former hobbies and interests. I’ve also just received my Irish citizenship and plan to travel there to learn more about my Irish heritage and reconnect with extended family. I also hope to find an opportunity to volunteer in a way that allows me to give back to a profession that I have loved for many years.

….    ….    ….    ….

Share a Muldoon Moment: Do you have a photo or story about Patrick you want to share? Want to send him well wishes? Submit your photo and/or short message to Mandi Strzelewicz, marketing and communications,  by January 19 and we’ll share your “Muldoon Moment” at his retirement party.

Honoring Organ Donation During the 15th Annual Rose Bowl Parade

rose parade imageOur Medical Center will once again endorse the annual Donate Life Rose Parade float on New Year’s Day in Pasadena, CA. This year’s float theme, “The Gift of Time,” celebrates the generous acts of deceased and living donors who have given the gift of life through organ, eye and tissue donation. The float will also feature the “Making a Difference Rose Dedication,” in which every Unites States transplant center, organ procurement organization, tissue bank and eye banks will be represented with an individual rose and custom message of organ donation support. Patrick Muldoon, Medical Center president, transcribed the following message on the Medical Center’s rose, “Remembering our patients and caregivers on this New Year’s Day!”

Medical President Patrick Muldoon Announces His Retirement

Medical Center President Patrick Muldoon interacts with employees, from left: physical therapy team on Memorial Campus during rounds, at last week’s Joint Commission and Epic Celebration employee thank-you celebration and during the ribbon-cutting ceremony for the Dialysis Unit, University Campus.

After a 40-year career in health care, Patrick Muldoon, FACHE, will retire as Medical Center president January 31, 2018. Patrick has been part of UMass Memorial Health Care for 14 years beginning with his role as president and chief executive officer at UMass Memorial – HealthAlliance Hospital in 2004. Reflecting on his tenure, Patrick said: “Serving as president of UMass Memorial Medical Center has been a blessing. I must admit it has been a very challenging responsibility, but many capable hands made the lifting much easier! It is all of the personal relationships with caregivers throughout the Medical Center I will reflect upon and cherish forever.” Jeff Smith, MD, JD, MMM, executive vice president and chief operating officer since 2015, will serve as interim president while a nationwide search is conducted. Read media coverage: Telegram & Gazette, Worcester Business Journal, Worcester Magazine and Boston Business Journal.

What’s Happening at Our Medical Center? Attend an Employee Forum!

Hear the latest Medical Center news and updates at employee forums this month at the following locations:

  • Tuesday, November 7: Noon to 1 pm, University Campus, Albert Sherman Auditorium
  • Tuesday, November 14: Noon to 1 pm, Barre Family Health Center, Barre Family Conference Room
  • Tuesday, November 21: Noon to 1 pm, Memorial Campus, Knowles Hall
  • Wednesday, November 22: 11:30 am to 12:30 pm, Tri River Family Health Center, Community Conference Room
  • Tuesday, November 28: 1 to 2 pm, Hahnemann Campus, Ann Nemitz Conference Room
  • Wednesday, November 29: Noon to 1 pm – Worcester Business Center, Ford and Tom McAn Conference Room

If you have questions, you can submit them in advance; email Medical Center President Patrick Muldoon will kick off the forums with introductory remarks. Topics will include leadership transition, Epic and MC 2020 updates, workplace violence, fiscal year 2017 results/scorecard, standards of respect and a question-and-answer session. A box lunch will be served. Download and post event flyer.

Epic Launch Going Well; Words of Praise from Our President!

This past weekend marked a major milestone for our health care system. After more than two years of work, time and effort, we officially launched Epic, our new electronic health record system! The Epic implementation is going as well as can be expected, with relatively minor issues. Yesterday, Medical Center President Patrick Muldoon shared in an employee memo: “This is a monumental change for our organization and it could not be achieved without you. I appreciate your positive attitude, approach and dedication to our Medical Center as we make this leap to Epic and one electronic health record.” Read memo. Also, read President and CEO Eric Dickson’s Everyday Innovators blog post.

Media Coverage; Share Epic Photos:

  • Our Epic launch has made headlines! Don’t miss our media coverage: Telegram & Gazette, Worcester Business Journal and Boston Business Journal.
  • View the Epic photo gallery to see photos of our employees across our system celebrating “Epic moments.” Remember, you can submit your photos too! In the photo collage, above, check out some of our Epic Moments over the past few days, from Tim Tarnowski flipping the switch, leadership staffing our operations command center, hospital lab staff completing the first sample, and a rescue kitten employees adopted and named Epic!

24/7 Support Continues as the Epic Transition Continues:

  • Epic Central Go-Live page. See yesterday’s Go-Live Insight for Leaders and Go-Live Insight for Providers (and updated daily on the go-live page).
  • Information Services (IS) Command Center on Front Street
  • Go-live support centers across our system
  • Hands-on support from support teams (wearing blue, yellow and green vests)
  • IS Support Center: Call 508-334-8800 or submit a ticket via the IS Self-Service Portal.
  • For operational issues, the Medical Center Command Centers will be open. Drop by for assistance or call: University Campus at 508-856-2815; Memorial Campus at 508-334-6688 and Hahnemann Campus at 508-334-5170.