Primary Care Practices Recognized for Excellence in Patient Experience

High five to the primary care practices honored with the MHQP Patient Experience Awards!

Congratulations are in order! Five primary care practices in the Managed Care Network have been awarded the first-ever Massachusetts Health Quality Partners (MHQP) Patient Experience Awards based on the results of an annual statewide survey taken by more than 65,000 commercially insured patients. The winners include the Hahnemann Medical Group; Pediatric Primary Care (Benedict Clinic); Worcester Pediatrics PC; Chair City Family Medicine PC; and South County Pediatrics. “I am so very proud of the hard work and patient-centered care these practices demonstrate each day,” said President and CEO Eric Dickson, MD. “There is no greater recognition for clinicians than to have their efforts positively acknowledged by their patients. It is a gratifying and humbling experience. These five practices have set a very high standard for our entire organization.” Read more.

South County Pediatrics Wins Patient Experience Award

South County Pediatrics in Webster is being recognized for best-in-class patient experience by Massachusetts Health Quality Partners (MHQP), a nonprofit measurement and reporting organization that brings together providers, health plans and patients to improve the quality of patient care experiences. New this year, the MHQP Patient Experience Awards recognize the primary care practices that perform highest on MHQP’s annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts. Congratulations to Eileen Aubuchon, NP; Jennifer Bram, MD; Lisa Carson, NP; Deanna Richmond, MD; and the entire team at South County Pediatrics! South County Pediatrics is accepting new patients. Call 855-UMASS-MD today!

New Phone Numbers Assigned for Children’s Medical Center

Several phone and fax lines throughout the Children’s Medical Center recently underwent an update resulting in phone number changes. Many physician and staff phone numbers were affected by this change, along with seven patient-facing numbers for the outpatient specialty clinics. Physician and staff lines will remain active through December 22, 2018, while all patient-facing lines will remain active through September 30, 2019. Callers reaching a phone number that has changed will be met with a message directing them to press 0 to be connected to the new number. See an updated Children’s Medical Center Specialty Clinic (patient-facing) listing. Access an updated Children’s Medical Center contact list.

Oncology Patient Treated to the World Series

Clinical social worker, Claudia Neithercut surprises oncology patient, Ryan Doyle, with tickets to the World Series courtesy of Walsh Brothers Construction. (Photo courtesy of Telegram & Gazette)

As if being discharged from the hospital wasn’t reason enough to celebrate, Children’s Medical Center oncology patient, Ryan Doyle, was presented with four tickets to game two of the World Series between the Boston Red Sox and Los Angeles Dodgers! Claudia Neithercut, pediatric clinical social worker, had the pleasure of presenting the tickets to Ryan on behalf of Walsh Brothers Construction of Boston. Ryan says his favorite player is Red Sox catcher, Sandy León! See the story in the Telegram & Gazette.

Recognition for Our Pediatrics and Psychiatry Teams

Pictured from left are Kamlyn Haynes, MD; award recipients Lee Ann Collins, RN, PCNS, and Carol Mikkelsen, RN; and William O’Brien, MSW.

Last month, Peter Forbes, commissioner of the Massachusetts Department of Youth Services (DYS), awarded the Central Region Provider Award to Carol Mikkelsen, RN, from our Department of Pediatrics and Lee Ann Collins, RN, PCNS, from the Department of Psychiatry. For more than a dozen years, Carol and Lee Ann have provided program leadership and direct clinical service for an integrated health care program for DYS youth who are in secure residential placement. This project has been a true partnership of DYS and our pediatrics and psychiatry departments. During the awards presentation, our Medical Center team was cited for its extraordinary contribution to meeting the health care needs of this population at a time in their lives when their access to traditional care delivery systems is difficult to obtain.

Medical Group Welcomes New Physicians

Drs. Joshi, Maxfield, McLean-Mandell and Wong

Drs. Joshi, Maxfield, McLean-Mandell and Wong

Pediatrician Neha Joshi, MD, earned her medical degree from UNIBE (Universidad Iberoamericana), Santo Domingo. She completed her residency at MetroHealth Medical Center then pursued fellowship training at University Hospitals of Cleveland/Rainbow Babies. Dr. Joshi is board certified in pediatrics and pediatric pulmonology. She specializes in pediatric pulmonology on the University Campus, and her clinical interests include cystic fibrosis, high-risk asthma and children with chronic respiratory needs. To schedule an appointment with Dr. Joshi, call 855-UMASS-MD. See online profile; visit website.

Thoracic Surgeon Mark Maxfield, MD, earned his medical degree from Columbia University College of Physicians and Surgeons. He completed his general surgery residency program at Yale-New Haven Hospital and completed a fellowship in thoracic surgery at Beth Israel Deaconess Medical Center in Boston. Dr. Maxfield is board certified in general surgery and board eligible in thoracic surgery. He specializes in robot-assisted thoracic surgery, minimally invasive surgery for lung cancer, benign and malignant esophageal disease, complex airway disease, mediastinal masses, chest wall reconstruction and pleural conditions. Dr. Maxfield see patients and operates at the Memorial and University campuses and at UMass Memorial Health Alliance-Clinton Hospital (Leominster Campus). To schedule an appointment with Dr. Maxfield, call 855-UMASS-MD. See online profile; visit website.

Dermatologist Riley McLean-Mandell, MD, earned her medical degree from the University of Massachusetts Medical School, where she also completed a residency program in dermatology and a fellowship program in procedural dermatology. Dr. McLean-Mandell is board certified in dermatology and specializes in Mohs surgery, laser and cosmetic dermatology on our Hahnemann Campus and at UMass Memorial HealthAlliance-Clinton Hospital (Leominster Campus). To schedule an appointment with Dr. McLean-Mandell, call 855-UMASS-MD. See online profile; visit website.

Psychiatrist/Neurologist Brenda Wong, MD, received her medical degree from the National University of Singapore and trained in pediatrics in Singapore and the United Kingdom prior to her completion of a pediatric neurology fellowship at the Cincinnati Children’s Hospital Medical Center. She also received training in pediatric neuromuscular medicine at the Hammersmith Muscle Clinic in London, UK. Dr. Wong is board certified in neurology with special qualifications in child neurology. She is also is the director of the UMass Medical School/UMass Memorial Duchenne Muscular Dystrophy Program. To schedule an appointment with Dr. Wong, call 855-UMASS-MD. See online profile; visit website.

Donation Aims to Reduce Anxiety for Pediatric Patients

Our Children’s Medical Center recently received a donation of four weighted blankets from the Todorov family in memory of their mother, Elizabeth. The blankets serve as a wonderful tool for our pediatric patients who have autism or anxiety. The hospital is such an unfamiliar and often scary place, and weighted blankets help some patients feel more secure and less anxious. The blankets will be available to caregivers of patients on the pediatric floor, in our pediatric clinics, in the emergency department and in the surgical areas. Pictured from left: Kris Bruneau and Trish Jonason, Child Life Services, with the new weighted blankets that were generously donated to our Children’s Medical Center by the Todorov family.

New Pediatric Patients Welcome at Tri-River Family Health Center

The Tri-River Family Health Center Pediatrics team

With convenient extended hours for those times when the unexpected illness or injury strikes, Tri-River Family Health Center, Uxbridge, is a great option for parents choosing a primary care provider for their children. In addition to comprehensive primary care, the physicians and staff provide laboratory services, X-rays, diabetes education and much more. Make an appointment with one of the pediatric physicians at Tri-River Family Health Center, or call 855-UMASS-MD. Visit the website to learn more.

Wanted: Volunteers for 2018 Teddy Bear Clinic

If you love making kids happy, here’s your chance to see miles of smiles! Registration is open for volunteers and booth reservations at this year’s Teddy Bear Clinic. This super fun health and safety fair will take place Saturday, September 29, 10 am to 3 pm, Albert Sherman Center, University Campus. Register as a volunteer or email Monick Powell for more information. To reserve a booth for your department, fill out the booth registration form and return to Kayla Gagne by July 10. Be sure to take a moment to read our booth and volunteer guidelines before planning for your booth!

Dr. Hirsh Mentors Worcester Teen on Gun Violence Solutions

Dr. Hirsh

Though gun violence is spiking across the country, Worcester has seen a decline in gun-related homicides thanks in part to the Goods for Guns buyback program co-founded by Michael Hirsh, MD, chief, division of pediatric surgery, director of pediatric trauma, and surgeon-in-chief at our Children’s Medical Center. After learning of local student Rohan Krishnan’s passion and research to prevent future gun violence, Dr. Hirsh began mentoring the Worcester Academy sophomore and believes that Rohan’s work has the potential to spare many people from experiencing the personal tragedy of gun violence. Read the MassLive story.