Primary Care Practices Recognized for Excellence in Patient Experience
December 6, 2018 Leave a comment
High five to the primary care practices honored with the MHQP Patient Experience Awards!
Congratulations are in order! Five primary care practices in the Managed Care Network have been awarded the first-ever Massachusetts Health Quality Partners (MHQP) Patient Experience Awards based on the results of an annual statewide survey taken by more than 65,000 commercially insured patients. The winners include the Hahnemann Medical Group; Pediatric Primary Care (Benedict Clinic); Worcester Pediatrics PC; Chair City Family Medicine PC; and South County Pediatrics. “I am so very proud of the hard work and patient-centered care these practices demonstrate each day,” said President and CEO Eric Dickson, MD. “There is no greater recognition for clinicians than to have their efforts positively acknowledged by their patients. It is a gratifying and humbling experience. These five practices have set a very high standard for our entire organization.” Read more.
South County Pediatrics in Webster is being recognized for best-in-class patient experience by Massachusetts Health Quality Partners (MHQP), a nonprofit measurement and reporting organization that brings together providers, health plans and patients to improve the quality of patient care experiences. New this year, the MHQP Patient Experience Awards recognize the primary care practices that perform highest on MHQP’s annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts. Congratulations to Eileen Aubuchon, NP; 
Several phone and fax lines throughout the Children’s Medical Center recently underwent an update resulting in phone number changes. Many physician and staff phone numbers were affected by this change, along with seven patient-facing numbers for the outpatient specialty clinics. Physician and staff lines will remain active through December 22, 2018, while all patient-facing lines will remain active through September 30, 2019. Callers reaching a phone number that has changed will be met with a message directing them to press 0 to be connected to the new number. See an updated Children’s Medical Center 
If you love making kids happy, here’s your chance to see miles of smiles! Registration is open for volunteers and booth reservations at this year’s Teddy Bear Clinic. This super fun health and safety fair will take place Saturday, September 29, 10 am to 3 pm, Albert Sherman Center, University Campus. 
