Our PFAC Highlighted in U.S. News Best Hospitals Feature

Kathleen Buchanan, Patient and Family Advisory Council (PFAC) member, was recently interviewed by U.S. News and World Report about how hospitals are making the transition back home from the hospital easier. Kathleen was able to give a patient’s perspective into the issue after her mother had been hospitalized. When her mother was sent home from our Medical Center, instead of a large stack of paper that can be daunting to patients, she was instead given two to four pages of easy-to-understand instructions, making the transition home simple. Read the full story. See related story about our Medical Center tying as 5th best hospital in the state.

PFAC Raises Brushes and Funds for NICU Support Services

NICU PFAC members proudly pose with the signs they created at their recent fundraising event.

NICU PFAC members proudly pose with the signs they created at their recent fundraising event.

The Neonatal Intensive Care Unit (NICU) Parent and Family Advisory Committee (PFAC) recently hosted a Make and Take Sign Party, raising approximately $1,000. Led by NICU nurse Clare Harper, who volunteered her talents and services as a Life Expressions consultant, attendees used their paint brushes to create inspirational signs. The NICU PFAC provides support services to families throughout the year including dinners, ice cream parties, weekly cropping sessions, holiday events, meet and greets with NICU graduate families and blessing ceremonies. Be sure to like the NICU PFAC on Facebook for updates on future events!

Pick Up Your Paintbrush to Support Our NICU Families Sign Event

Sign Event PictureThe Neonatal Intensive Care Unit (NICU) Parent Family and Advisory Council (PFAC) invites you to pick up a paintbrush and join them for a Make and Take Sign Fundraiser, Thursday, May 12. Participants will be led by a consultant from Life Expressions Décor to create two wooden signs that are ready to hang. There will be free raffles and lots of fun! This event will be held from 7 to 9:30 pm at the Auburn Elks, 754 Southbridge Street in Auburn. Cost is $45 per person. All proceeds to benefit the NICU PFAC in its efforts to support parents and families of our NICU patients. Visit the Facebook page to register or contact Clare Harper with any questions.

Get Involved with Our Maternity Center; Learn about Advisory Council

Our Maternity Center Patient and Family Advisory Council (PFAC) is recruiting new members! We are in the beginning stages of forming our PFAC and are looking for former patients to serve as members of this new group. The group will include committed patients, family members, caregivers and health care providers who work together in partnership to improve quality, safety and patient experience. Complete our inquiry form. Learn more about the UMass Memorial Medical Center’s PFAC. Have a friend or loved one who might be interested? We encourage you to help spread the word by sharing this message.

 

Applauding the Accomplishments of Our Patient Family Advisory Councils

PFAC End of Year GatheringIt has been a productive and exciting year for each of our seven Patient and Family Advisory Councils (PFAC) working across our health care system. Congratulations on all their accomplishments in the last year! Interested in learning what they accomplished? Check out this list of each PFAC’s 2015 accomplishments presented at the annual PFAC dinner. And, thank you to all involved with our PFAC groups for making a difference for our patients and in our communities. Visit our website to learn more about PFAC or other patient and family advisory councils, or call Ana Mechlin at 774-441-6742.

Our PFACs Announce Release of Newsletter Called Partners

PFACHot off the presses! Don’t miss the first issue of Partners, produced by our Patient and Family Advisory Councils (PFACs). The councils bring together patients, family members, staff and physicians to provide guidance on matters ranging from the design of public and family space to patient education materials distribution.  The quarterly newsletter will be published and compiled by members of our PFACs. Every issue includes the engagement and accomplishments from each council. Check out Partners on OurNet.

‘Energizing’ Engagement with Our PFAC Members

 PFAC meetingAt a recent Patient and Family Advisory Council (PFAC) meeting, a packed room heard Dana Swenson, senior vice president of facilities, share the facility refresh program plans, including a tentative timeline and how the patient voice will be involved throughout. The group also heard from President Patrick Muldoon, who described our fiscal year 2015 goals and answered council members’ questions on additional subjects. Council members left feeling energized and inspired about the great things happening at the Medical Center and about their involvement in areas that they are passionate about. Visit our website to learn more about PFAC or other patient and family advisory councils at the Medical Center or call 774-441-6743.

We Celebrate Our Patient Family Advisory Councils

PFACOur Patient Family Advisory Council recently attended the 2015 Health Care for All Conference that focused on patient and family centered care. Held at the College of the Holy Cross, more than 240 employees, patients and families attended the event and represented more than 60 hospitals throughout Massachusetts. Our Psychology PFAC had the honor of hosting its own workshop where members discussed psychiatric services, how the council organized and its many accomplishments. Our Medical Center PFACs really did shine and by far showed their maturity and cohesion as councils. Congratulations! Learn more.

Patient Family Advisory Council Celebrates End-of-Year Gathering 

Socializing at the event are Angela Contes, NICU family advisory council parent member; Cheryl Killoran, RN, NICU nurse educator; and Erin Lavallee, NICU child life specialist.

Socializing at the event are Angela Contes, NICU family advisory council parent member; Cheryl Killoran, RN, NICU nurse educator; and Erin Lavallee, NICU child life specialist.

The Department of Patient Experience brought together a total of more than 65 patients, families, staff, physicians and hospital leadership – most of who sit on the Medical Center’s seven Patient and Family Advisory Council (PFAC) groups. This was the first time all seven PFACs came together to network, celebrate and present on the past year’s accomplishments. A special thanks goes out to one of our very own physicians, Dr. Pegeen Eslami, who brought in a trio of talented musicians to warm the event. Want to learn more? Read the 2014 Annual Report.

Patients and Family Member Sought to Join PFAC 

PFACDo you have a patient and/or family member who you think would be interested in joining our Patient and Family Advisory Council here at the Medical Center? The Patient and Family Advisory Council (PFAC) formed in 2010. It includes a group of committed patients, family members, caregivers who work together in partnership to improve the quality, safety and patient experience. Commitment at minimum is one hour a month. If you have someone in mind who you think would be an asset to our PFAC, please share our information: Visit our website or email PFAC.