Epic Implementation Support Continues; Share Your Photos!

We are making significant progress in addressing Epic implemention issues and continue to provide 24/7 support and information:

  • Epic Central Go-Live page
  • Important and comprehensive daily status updates include top and resolved issues, and job aids; see: Go-Live Insight for Leaders and Go-Live Insight for Providers
  • Information Services Command Center on Front Street and go-live support centers across our system
  • Hands-on support from support teams (wearing blue, yellow and green vests)
  • IS Support Center: Call 508-334-8800 or submit a ticket via the IS Self-Service Portal
  • Operational Command Center on Hahnemann Campus is open 7 am to 5 pm through Friday, October 6; Call 508-334-5170 or stop by.

Share your Epic Moments! View and submit to our online photo gallery for employees involved in the implementation across our system. To make the Epic Moments sharing process even easier, just click on the Epic Moments widget on the top right corner! In the photo collage, above, check out some of of the recent Epic Moments shared to the gallery. There are three ways to submit photos: Email News & Views; send via Facebook messenger from our UMass Memorial Health Care Facebook page or tag your Instagram photos with @umassmemorialmedicalcenter or @umassmemorial and include the hashtag #epicgolive or #UMMHCepicmoments.

Green Belts Pay It Forward to Share Their Knowledge

New white belts: Shrewsbury Family Medicine practice team members, left photo, from left, Diane Rosenblad, Evelyn Lindsay, Melanie Mercurio, Jane Blackwood, Carol Jouki, Carrie Himmer, Mary Feeley, Natalie Young, Jane Beliveau and Christie Richardson. Shrewsbury Primary Care members, right photo, from left, Dorothy Murzycki, Jeanne Smyth, Cheryl Pulaski, Charlene Reger, Amanda Wysote, Dr. Jerrianne Seger, Dr. Afroz Saquib and Carol Torteson.

Lean Green Belts throughout the Medical Center spend a portion of their time giving back by coaching and teaching others how to implement Lean and Idea Systems. Recently, Rajan Viswanathan, practice improvement facilitator, and Lori Covotta, practice manager, trained white belt sessions at Shrewsbury Family Medicine and Shrewsbury Primary Care. Green belts and black belts are encouraged to sign up to help train at a white belt session. Yellow belts planning to complete their green belt are also welcome to train! Learn more about Lean and Idea Systems.

It’s Time to Share Your Epic Moments; Send Your Photos!

In celebration and recognition of our systemwide Epic implementation October 1, we encourage employees to share their Epic moments through photos with captions that will be featured in our Epic photo gallery. There are three ways to share your Epic moments:

Be sure to follow along on our social media channels as we count down to the Epic launch through live broadcast from our command and support centers systemwide.

Throwback Thursday Continues; Check out Hahnemann Campus in 1999!

In our latest Throwback Thursday series on Facebook, we are throwing it all the way back to 1999 when renovations began on our Hahnemann Campus to reopen as a primary care, specialty clinic and full-service outpatient surgery center. To share your #umassmemorialTBT, email our social media team or message the Medical Center or UMass Memorial Health Care Facebook pages with photos from the past. Some photo ideas include your team, nursing school or Medical School graduation, your UMass Memorial Maternity Center baby photos or your first day on the job! What photos do you have in your archives? Share your old photos today!

Recognizing Final Cohort of Direct Care Workers Pathways Program

Direct-Care-Workers-Pathway-Program

Members of the second cohort, from left, Heather Rich, Diabetes Clinic; Joanne Gallagher, Sports Medicine; Dinah Thompson, Nursing Float Pool; Jessica Vega, Emergency Medicine; Nana Oduro, Primary Care Clinic; Sandra Pepin, Cardiology; Christopher Tuero, Emergency Medicine; Angelica Mateo-Duran, Westboro Dermatology; Megan Belanger, OP North Clinic; Sarah Pepi, 3 West; Richie Frieda Dacanay, 3 West; Jennifer Whalen, Emergency Medicine; Jessica Cousineau, Arthritis and Joint Center; Sharon McPherson, Hand Clinic; and Sandra Kane and Randi Zanca of WSU.

We recently celebrated the completion of our second and final cohort of the Direct Care Workers Pathway Program. This on-site program was funded by a grant from the Department of Higher Education between Worcester State University (WSU) and our Medical Center to help SHARE union’s direct care workers get on a college track. The collaboration was initiated by Stephanie Chalupka, EdD, associate dean for nursing at WSU, who wrote the grant that provided substantial funding for this program. Cohort members began their college journey in September 2016. They have completed three college courses, earned nine college credits and the opportunity to submit a portfolio for additional credits.

Celebrate Your Team: Watch Video, Share Photo, Win Gift Card!

Members from the Sweet 16 Idea System teams have created an idea huddle training video to help us continuously improve the UMass Memorial Health Care Idea System! The video demonstrates some best practice idea huddle behaviors focused on learning together; something we all work toward every day when improving how we share ideas, solve problems together, and celebrate! To celebrate your team, you can win a team gift card for $25 to Dunkin Donuts or Papa Gino’s. All eligible entries will receive a prize, while supplies last. Here’s what you need to do: First, watch the video, below, and share it with your team!

Next, submit the following to News & Views to enter:

  • Team photo with idea board (candid, group selfies and posed photos welcome)
  • An idea your team will implement as a result of watching video
  • Contact information for one team member
  • Your team’s choice of Dunkin Donuts or Papa Gino’s card

Put Your Ideas into Action: Join Innovation Celebration Team!

Ideas to ShareInterested in sharing your ideas to enhance Medical Center employees’ work experiences? Looking to get involved and collaborate with a team to enhance the way we celebrate and recognize each other? Join the Innovation Celebration Team! We want your input on how to help the Medical Center identify and recognize our accomplishments and to help us become the best place to give care and the best place to get care. Make the Innovation Celebration even more engaging, fun and informative – and assist the team with other ways to highlight the great work we do every day! Email Lora Dumas if you’re interested in joining the team!

Celebrating First Cohort of Direct Care Workers Pathways Program

Members of the first cohort with representatives from the Medical Center and WSU: (top row, left to right) Tod Wiesman, HR, UMass Memorial Health Care; Joanne Moss, geriatrics; Sarah Youngstrom, Gastroenterology Clinic; Tammy Berry, Breast Center Surgical Oncology; Kona Enders, 3 West; Kristin Brown, clinical office suite; Cindy Bucinskas, Endocrinology Clinic; Linda Larrivee, PhD, WSU; (bottom row, left to right) Cherie Comeau, WSU; Judy Wainaina, surgery clinic; Hong (Kim) Le, 3 East; Tracy St. Jean, Dermatology Procedure Center; Karla Estrada, South 6.

Members of the first cohort with representatives from the Medical Center and WSU: (top row, left to right) Tod Wiesman, HR, UMass Memorial Health Care; Joanne Moss, geriatrics; Sarah Youngstrom, Gastroenterology Clinic; Tammy Berry, Breast Center Surgical Oncology; Kona Enders, 3 West; Kristin Brown, clinical office suite; Cindy Bucinskas, Endocrinology Clinic; Linda Larrivee, PhD, WSU; (bottom row, left to right) Cherie Comeau, WSU; Judy Wainaina, surgery clinic; Hong (Kim) Le, 3 East; Tracy St. Jean, Dermatology Procedure Center; Karla Estrada, South 6.

Last month, we celebrated the completion of our first cohort of the Direct Care Workers Pathway Program. This on-site program is funded by a grant from the Department of Higher Education between Worcester State University (WSU) and our Medical Center to help SHARE union’s direct care workers get on a college track. The collaboration was initiated by Stephanie Chalupka, EdD, associate dean for nursing at WSU, who wrote the grant that provided substantial funding for this program. Ten employees (PCAs, LPNs and medical office assistants) began their college journey in April 2016. They have completed three college courses, earned nine college credits and the opportunity to submit a portfolio for additional credits.

Patient ‘Refresh’ Room Walk-ins Continue 24/7 through Friday 

Model-Patient-RoomDon’t miss your chance to check out newly refurbished Medical Center patient rooms as part of our Refresh Project. Model rooms are open 24/7 for walk-ins until Friday, February 26. Visit West 2, Room 250 (Memorial Campus) and H3-306 (University Campus) – and tell us what you think! Our Refresh Project will improve patient safety, comfort and privacy, and provide a more streamlined, clutter-free work environment. More than 250 employees and physicians have already toured the rooms, which include room-specific lifts, renovated bathrooms and improved equipment rails. Your feedback will help decide on the rooms’ décor, lighting, floor plan and general layout. Learn more.

Don’t Forget! Share How Your Team Helps Others during Holidays! 

sharing-giftsIs your team or department participating in a collection, fundraiser or other initiative to help support community agencies and families in need this holiday season? As in past years, News & Views will recognize this holiday generosity in our special editions dedicated to promoting such efforts in our December 21 and 23 issues. Email News & Views your short news item (photos are welcome!) describing your team’s efforts by Wednesday, December 16. Please note that items received after this date may not be included.