Remember to Share Your Holiday Giving Stories Today!

The special holiday editions of News & Views will run next week. Have you already sent in your teams’ holiday giving stories and photos? If not, there is still a little time! Please take a few moments to tell us how your department or team is demonstrating the spirit of giving this holiday season. The deadline for submissions has been extended to tomorrow, December 14. Submissions received after this time might not be included, so email your stories and photos today.

Meet Caregivers Now Featured on Everyone, Everyday Website

Caregivers, pictured from left are Dr. Michael Galica, Campus Police Officer Jeff Popp and Dr Elifce Cosar.

Caregivers, pictured from left are Dr. Michael Galica, Campus Police Officer Jeff Popp and Dr Elifce Cosar.

Three new caregiver stories are now posted to our Everyone, Everyday website. These employees are also featured via elevator, wall, window and information desk visuals throughout our facilities.

  • Primary Care Physician Michael Galica, MD, said that caregiving takes a team and for this reason he has a very high regard for his staff: “They are the first impression our patients receive and they help me care for them. They do a difficult job exceptionally well.”
  • Campus Police Officer Jeff Popp, said his goal is to keep the peace. “You have to provide the calm; treat everyone as a person no matter the situation. Just asking, ‘what can I do for you?’ can make a huge difference to someone.”
  • Cardiovascular Anesthesiologist Elifce Cosar, MD, said: “At the end of the day, I know I made a difference in a patient’s outcome – and that means everything to me.”

Learn more about our Everyone Is a Caregiver program and how to nominate an extraordinary caregiver and watch our new video.

Gift of Life Celebration Honors Organ Donors and Recipients 

GOLLast week, transplant department members and their patients gathered for the annual Gift of Life Celebration. This event honors those who have so graciously donated lifesaving organs to a family member, friend or stranger in need of a second chance. The master of ceremonies, Isabel Zacharias, MD, introduced the speakers, including patients who shared heartfelt stories. Adel Bozorgzadeh, MD, chief of solid organ donation, said: “This event is an opportunity to celebrate the amazing power of organ donation, and the patients and donors who serve as daily inspiration to each and every member of our team. For us, there is no greater joy than seeing our patients get a second chance.” Learn about our transplant care.

Sharing Stories: How Jay Cyr Gets Involved in His Community

Jay Cyr is a senior vice president at work and revered basketball coach in his community.

Jay Cyr is a senior vice president at work and revered basketball coach in his community.

Senior Vice President Jay Cyr, RN, MSN, MBA, surgical services, was recently recognized in a Hartford Courant story for his work as a volunteer basketball coach in the community. Coaching boy’s varsity for 14 years, and girl’s varsity for the past seven, this year marks Jay’s 21st year coaching at St. James School in Danielson, CT. “As a coach you’re identifying leaders and who works well together,” Jay said. “You’re constantly team building. It’s the same thing in my professional career. Everything we do is about teamwork. Sometimes you’re a role player on a team, sometimes you’re on a committee, sometimes you’re a leader or chair, but at all times you have to be a team member.”

Share Stories: Email News & Views!  Submit information about how your colleagues or you are involved with after-hour community endeavors (not second jobs!) and unique work stories helping/supporting patients or each other!

Learn How Our Employees Make Strides for Wellness Successes!

Exercise and nutrition is a key aspect to a healthy lifestyle and is a big part of our wellness systemwide program, myHealth Matters. If you’re a benefits-eligible employee, you can take advantage of online tools and activities found on myHealth Matters and get started on your path to better health. Simply visit www.yourwellnessmatters.org today to register for the summer session through August 31. Learn about a few of our many employees who have experienced wellness successes (pictured from left):
Exercise N&V option 1

  • Gina Correira, Medical Center: “The program allows you to maintain a happy and healthier being. It makes you feel that you can set daily and weekly goals with your busy schedule.”
  • Frances Lucas, Marlborough Hospital: “The program has benefitted my personal health and wellness because I have lost weight and learned to eat healthy.”
  • Jessica Zoll, Clinton Hospital: “I would recommend this program because not everyone has the time to better themselves physically and mentally, and this program shows us how simple it is to start and stick with it.”
  • Patricia Morse, HealthAlliance Hospital: “The program has helped me develop and maintain a healthy lifestyle.  I have lost weight, gained energy and feel healthier.”

MyHealth Matters Cultivates Wellness through Home Gardens

collage three garden photosEmployees are embracing the flavors of summer through fresh produce grown in their own gardens. As part of our employee wellness program myHealth Matters, they shared photos of their gardens as part of their Health Enhancement. Here are just three examples of many (pictured from left):

  • Miguel Lizardo, Marlborough Hospital: “I planted a garden with multiple vegetables and fruits in my backyard.”
  • Kristylee Collins, Medical Center: “I planted a tomato and zucchini plant that my children and I are growing and taking care of together. It is a great experience to do with the kids. We can’t wait to be able to eat some of our own grown fresh vegetables.”
  • Lisa Mastrototaro, Medical Center: “I planted a garden with the help of my brother to start eating healthier as our Health Enhancement activity.”

Learn more about how you can participate in the program’s Health Enhancement by visiting www.yourwellnessmatters.org. If interested in sharing your wellness success story, email Andrea Vulter.

Parents Share Positive Stories of Our Pediatric Care

  • Therese Smith, mother of a pediatric patient said, “When my son was three month old, he was brought to UMass Memorial by ambulance for a fever. We didn’t have a single bad experience in our stay that lasted five days. Now he is a happy and healthy two year old.”
  • Erin Mateer Goulet shared: “UMass Memorial is the best. My son was treated by Dr. Lirio, one of the nicest doctors I have ever met.”

Therese’s and Erin’s stories are two of many that were submitted through the social media #iamwellbecause campaign. Learn more about our care of pediatric patients who received extraordinary care from our caregivers. See slideshow below to learn more.

Sit Down with Dr. Quinlan: Featured in Sunday Telegram

Dr. Robert Quinlan (Telegram & Gazette photo)

Dr. Quinlan (Telegram & Gazette photo)

Patient Experience Officer Robert Quinlan, MD, has been a part of the Medical Center landscape for more than 30 years. He recently spoke with Telegram & Gazette reporter Elaine Thompson for the Sunday Sit-down feature. Dr. Quinlan shared several personal stories including the reason why he became a doctor. He said at age nine he spent time at a Boston hospital to have a benign lump removed from his knee. He said he was so impressed by the skill and kindness of the nurses and doctors that he wanted to be just like them. Read the story.

Students’ Project Reveals Patients Enjoy Sharing Their Stories 

Medical students, from left, Shu Yang, Melinda Palma and Waldo Zamor with the Tell Me More poster on National Solidarity Day for Compassionate Care.

Medical students, from left, Shu Yang, Melinda Palma and Waldo Zamor with the Tell Me More poster on National Solidarity Day for Compassionate Care.

A recent exercise with medical students revealed our patients enjoy sharing their personal stories in the hospital setting. Inaugural members of the Medical School’s Gold Humanism Honor Society celebrated National Solidarity Day for Compassionate Care last month by participating in the Tell Me More project. Medical students visited University Campus patients, asking them questions and posting their answers above their beds. Students were encouraged by patients’ enthusiasm. “A lot of patients said we should do this more often and were excited to have their stories up on the walls,” student Shu Yang said. Learn more.

Our Stories: We Brave Blizzard with Compassion and Care

Patricia Strickland, 28, holds twins born in Worcester during Monday night's blizzard.

Patricia Strickland, 28, holds twins born in Worcester during Monday night’s blizzard.

storm educators

Nurse educators assist motorist stuck in the snow.

We praise our employees from all areas of patient care and support services for their phenomenal turnout and incredible commitment during Juno, a snowstorm that set records for Worcester. See Telegram & Gazette for storm updates including comments from Medical Center President Patrick Muldoon. Here are some examples among many that illustrate our team’s commitment to our patients and each other:

Ally Dyson, Jackie Bilis and Joefinic Kennedy return cots.

Ally Dyson, Jackie Bilis and Joefinic Kennedy return cots.

Many of our staff didn’t sleep at home during the storm; about 150 employees slept on-site and many in local hotels, some sharing rooms with other shifts.

Richard Forster, MD, hospital medicine, shuttled employees to and from local hotels.

Nurse educators Julie Ferrantino, Lisa Pompei and Linda Scoble assisted a motorist stuck in a snowdrift.

Dana Swenson, senior vice president, facilities, and President Muldoon welcomed University Campus employees as they entered the Remiliard Pavilion yesterday morning.

NICU nurses volunteered to work as CCU and SICU aides.

NICU nurses volunteered to work as CCU and SICU aides.

Two NICU nurses, Deb Britt and Tabitha Tirado, volunteered to work as aides on whatever floor needed help and spent the day working in the CCU and SICU.

Valet employees “park” snowshoes.

Valet employees “park” snowshoes.

Valet employees, Tim Reynolds and Vanessa Hernandez, hadn’t parked any cars yesterday, but they did report “parking” two sets of snowshoes!

Roxanne Trevathan, RN, whose vehicle ran off the road due to a flat during the storm turned up for her shift.

Facilities and grounds staff kept entrances and surrounding streets clear and safe around the clock.

Food Services opened the Memorial Campus cafeteria early so staff that slept overnight could have a hot breakfast, and hot chocolate was provided to University Campus employees.

Snow was piled up at 8 am Tuesday as an ambulance approaches Memorial Campus.

Snow was piled up at 8 am Tuesday as an ambulance approaches Memorial Campus.

Yesterday late afternoon, 2,700 warm cookies were delivered to employees on our University and Memorial campuses to offer employees thanks.

Got other work-related storm stories to share? Comment on this blog post, email News & Views or fill out our online Share Your Story form today!