Employees Helping Employees: More Than 200 Support EASE Fund

By now, all UMass Memorial Health Care employees should have received their UMass Memorial 2017 appreciation gift. This recent employee gift program included the option to forgo the appreciation gift and instead support the Emergency Assistance Support for Employees (EASE) fund. Thanks to the generosity of 208 caregivers across the system, more of our colleagues in need can receive financial assistance in the event of a serious emergency. For that, caregivers in need, the UMass Memorial Health Care senior management team and the Board of Trustees and are truly thankful. For more information about the EASE fund, visit MyHR.

Support our Vets; Sign Up for the Run4Veterans 5K Race/Walk

Show your support for our UMass Memorial Health Care veterans and raise awareness for Veterans Day by joining the Veterans Employee Resource Group team. Sign up for the Run4Veterans 5K Road Race/Walk Saturday, November 4, 9 am at Veterans Inc., 69 Grove Street, Worcester. Visit the website to register and select UMass Runs 4 Vets from the dropdown menu to join the UMass Memorial team. Cost of registration is $32 and includes a t-shirt. All proceeds support Veterans Inc. and benefit veterans and their families in need. Read flyer for more information.

Epic Implementation Support Continues; Share Your Photos!

We are making significant progress in addressing Epic implemention issues and continue to provide 24/7 support and information:

  • Epic Central Go-Live page
  • Important and comprehensive daily status updates include top and resolved issues, and job aids; see: Go-Live Insight for Leaders and Go-Live Insight for Providers
  • Information Services Command Center on Front Street and go-live support centers across our system
  • Hands-on support from support teams (wearing blue, yellow and green vests)
  • IS Support Center: Call 508-334-8800 or submit a ticket via the IS Self-Service Portal
  • Operational Command Center on Hahnemann Campus is open 7 am to 5 pm through Friday, October 6; Call 508-334-5170 or stop by.

Share your Epic Moments! View and submit to our online photo gallery for employees involved in the implementation across our system. To make the Epic Moments sharing process even easier, just click on the Epic Moments widget on the top right corner! In the photo collage, above, check out some of of the recent Epic Moments shared to the gallery. There are three ways to submit photos: Email News & Views; send via Facebook messenger from our UMass Memorial Health Care Facebook page or tag your Instagram photos with @umassmemorialmedicalcenter or @umassmemorial and include the hashtag #epicgolive or #UMMHCepicmoments.

Epic Launch Going Well; Words of Praise from Our President!

This past weekend marked a major milestone for our health care system. After more than two years of work, time and effort, we officially launched Epic, our new electronic health record system! The Epic implementation is going as well as can be expected, with relatively minor issues. Yesterday, Medical Center President Patrick Muldoon shared in an employee memo: “This is a monumental change for our organization and it could not be achieved without you. I appreciate your positive attitude, approach and dedication to our Medical Center as we make this leap to Epic and one electronic health record.” Read memo. Also, read President and CEO Eric Dickson’s Everyday Innovators blog post.

Media Coverage; Share Epic Photos:

  • Our Epic launch has made headlines! Don’t miss our media coverage: Telegram & Gazette, Worcester Business Journal and Boston Business Journal.
  • View the Epic photo gallery to see photos of our employees across our system celebrating “Epic moments.” Remember, you can submit your photos too! In the photo collage, above, check out some of our Epic Moments over the past few days, from Tim Tarnowski flipping the switch, leadership staffing our operations command center, hospital lab staff completing the first sample, and a rescue kitten employees adopted and named Epic!

24/7 Support Continues as the Epic Transition Continues:

  • Epic Central Go-Live page. See yesterday’s Go-Live Insight for Leaders and Go-Live Insight for Providers (and updated daily on the go-live page).
  • Information Services (IS) Command Center on Front Street
  • Go-live support centers across our system
  • Hands-on support from support teams (wearing blue, yellow and green vests)
  • IS Support Center: Call 508-334-8800 or submit a ticket via the IS Self-Service Portal.
  • For operational issues, the Medical Center Command Centers will be open. Drop by for assistance or call: University Campus at 508-856-2815; Memorial Campus at 508-334-6688 and Hahnemann Campus at 508-334-5170.

Joint Commission Survey Support through Our Communication Centers

Have a question during the Joint Commission Survey? The Communication Centers are your source for help and information. When calling, be prepared to give your name, contact telephone, exact location, nature of the issue, etc. The centers are staffed through the survey, 7 am to 5 pm, by the Office of Quality and Patient Safety and Regulatory:

  • University Campus (covers all satellites) – HB-354, Tel: 508-334-7777
  • Memorial Campus (also covers Hahnemann Campus) – IT Training Room located off the Homer Library, Tel: 508-334-8877
  • Email – jc-cmssurvey@umassmemorial.org

Additional resources are available on the SafeCare page.

Support a Great Cause as You Complete a Wellness Challenge!

myHealth MattersGreat things are happening around our Medical Center and beyond! Get involved in a benefit event this summer, where you can support a great cause while you complete wellness challenges via myHealthMatters. Putt your way to the Links to the Future Golf Tournament on August 15, or get a hole in one at the Tee Up for Tots Golf Tournament on September 6. Proceeds benefit the UMass Memorial Children’s Medical Center and UMass Memorial Newborn Intensive Care Unit, respectively. If golf isn’t your thing, maybe the annual UMass Medicine Cancer Walk and Run on September 25 is more your speed! Remember, getting outside and moving count toward wellness challenges on www.yourwellnessmatters.org.

Take Back Control from Diabetes; Learn about New Employee Program

Livongo-Logo-Diabetes doesn’t have to control your life, and myHealth Matters can help. If you are enrolled in the Medical Center health plan and have been diagnosed with diabetes, you, myHealth Mattersyour spouse or dependents qualify for a new initiative called Livongo for Diabetes. This program provides support to participants at no cost. There are no copays on checking supplies shipped to your home. Plus you receive support from a dedicated team of certified diabetes educators. Visit the Livongo for Diabetes website to learn how this program can help your family take back control from diabetes.

Our Weight Center Supports Patients Beyond Surgery 

Weight Center sneakersThe Weight Center provides a patient-focused approach to help adults struggling with obesity and weight-related diseases. One of the many strengths of our bariatric program is the support and care patients receive before and after surgery. In addition to equipping patients with the skills to move through the program to surgery, the Weight Center supports patients with follow-up appointments and post-surgical support groups for long-term success. The most recent post-bariatric surgery support initiative includes a healthy potluck, open discussion and a showcase of patients’ creative expressions. Accredited by the American College of Surgeons as a Comprehensive Bariatric Center, our center is recognized for high standards of quality and care, and approved to perform all procedure types.

Spread the Cheer; Tell Us about Your Holiday Fundraisers

sharing-giftsIs your team or department participating in a collection, fundraiser or other initiative to help support community agencies and families in need this holiday season? As in past years, News & Views will recognize this holiday generosity in our special editions dedicated to promoting such efforts. Email News & Views your short news item (photos also welcome!) describing your team’s efforts by Monday, December 15.

Sleep Apnea Awareness Group Meeting Is September 3

Patients with obstructive sleep apnea, their families and others who want to learn more about the condition are invited to attend a Sleep Apnea Awareness Group Meeting. The support group is Wednesday, September 3, 6 to 7:30 pm, Sleep Disorders Center, 85 Prescott Street, Worcester, and offers free parking. Patients currently using C-PAP may bring their machine (with mask, hose and power cord) for calibration. Please make sure humidifiers are empty and dry prior to transport. Refreshments will be served. Registration is not required. Questions: Call 508-793-4950.